Best software · Customer support
10 Best Live Chat Software for Ecommerce of 2026
This list is for ecommerce brands that want to answer pre-sale questions about sizing, stock, shipping and returns while shoppers are still on the product page. We compared documented features and published prices for 10 live chat tools, with extra weight on what helps agents sell: visitor and cart visibility, proactive messages, product-aware AI and store integrations. Prices come from each vendor's pricing page in USD, and pricing models differ a lot, from per seat to per ticket to per conversation, so estimate your monthly chat volume before comparing.
By the Mojolin research desk · Updated November 10, 2026 · 10 tools compared · Prices checked on vendor pages, latest November 10, 2026
Questions or corrections: editorial@mojolin.com
Mojolin is self-funded How we score
Tidio is our top pick for most online stores: it has a free plan, Starter costs $24.17 a month billed annually, pricing follows conversations rather than seats, and Growth adds viewed pages history so agents see what shoppers are browsing. Gorgias is the choice for Shopify brands that want chat inside a full helpdesk with order actions in the conversation, from $10 a month. LiveChat has the most sales-focused widget, with cart recovery and live cart preview, from $19 per user. Shopify Inbox is free and adds an AI sales associate trained on your catalog.
Top picks
Best overall
Tidio
8.7 / 10
Small and midsize stores that want live chat, a product-aware AI agent and proactive Flows without paying per seat.
Read the review →Runner-up
Gorgias
8.5 / 10
Shopify and other ecommerce brands that want chat, email and social in one helpdesk with order actions inside the conversation.
Read the review →Also great
LiveChat
8.4 / 10
Stores with a dedicated chat team that wants to sell from the chat window and track live visitors.
Read the review →Comparison table
| # | Tool | Pricing | Score | |
|---|---|---|---|---|
| 1 | Tidio | Small and midsize stores that want live chat, a product-aware AI agent and proactive Flows without paying per seat. | Free plan; Starter $24.17 a month billed annually for 100 billable conversations; Growth from $49.17 a month; Plus from $300 a month | 8.7 |
| 2 | Gorgias | Shopify and other ecommerce brands that want chat, email and social in one helpdesk with order actions inside the conversation. | Starter $10 a month billed monthly for 50 tickets; Basic $50 a month billed annually for 300 tickets; AI Agent billed per automated interaction | 8.5 |
| 3 | LiveChat | Stores with a dedicated chat team that wants to sell from the chat window and track live visitors. | Essential $19 per user per month billed annually; Growth $79 per user per month billed annually; Enterprise custom | 8.4 |
| 4 |  Re:amaze | Small ecommerce teams that want chat, email, social and an order bot at a modest per-seat price. | Basic $29 per team member per month, or $26.10 billed annually; Starter $59 flat a month for unlimited members and 500 responded conversations | 8.3 |
| 5 |  Shopify Inbox | Shopify merchants who want free storefront chat with product recommendations and no extra vendor. | Free | 8.2 |
| 6 |  Crisp | Small stores and teams that want several seats on a flat workspace price. | Free plan with 2 seats; Mini $45 per month per workspace; Essentials $95; Plus $295 | 8.1 |
| 7 |  Intercom | Larger online brands that want the deepest AI automation and support workflows. | Essential $29 per seat per month billed annually ($19 for new customers); Advanced $85; Expert $132; Fin AI Agent $0.99 per outcome | 8.0 |
| 8 |  Richpanel | Online stores that want shoppers to solve order questions themselves, leaving chat for pre-sale help. | Free help desk plan with 3 seats; Starter $29 per user per month, or $20 billed annually; Pro $99 per user per month | 7.9 |
| 9 |  Chatra | Very small stores that want an easy chat widget with shopping cart visibility. | See vendor pricing (USD check pending) | 7.8 |
| 10 |  Zendesk | Large retailers that need enterprise routing, voice and AI agents in one suite. | Suite Team $55 per agent per month billed annually ($69 monthly); Suite Professional $115; live chat is not included on Support Team | 7.7 |
Scoring weights
Every tool gets three editorial scores out of 10, from vendor documentation, product pages and the published price. The overall score is the weighted average below, the same method on every list. Full method
The full ranking
Rank 1 · Best overall
Tidio
A live chat, ticketing and AI agent platform for small and midsize online stores, priced by conversation volume.
tidio.com8.7
out of 10
Best for: Small and midsize stores that want live chat, a product-aware AI agent and proactive Flows without paying per seat.
Tidio fits the store owner who wants to talk to shoppers while they browse and does not want a seat-based bill. Plans are priced by billable conversations: Starter costs $24.17 a month billed annually for 100 conversations and includes live chat, ticketing, a live visitors list, operating hours and 50 one-off Lyro AI Agent conversations. Growth starts at $49.17 a month from 250 conversations and adds viewed pages history, live typing preview, automatic assignment and macros, which are the tools that matter most for pre-sale chat because the agent sees what the shopper is looking at.
Flows, the no-code automation builder, triggers proactive messages and quote requests based on visitor behavior, and Tidio integrates with Shopify, BigCommerce, Adobe Commerce, Ecwid and OpenCart. The catch is that usage limits on the lower plans are tight, and a busy season can push a store into Growth or Plus quickly. For most small and midsize stores, it is the best balance of price, setup time and sales features.
Standout feature
Plans are priced by conversations, so adding another agent does not raise the bill.
Use cases
Shopify store owners
Answer sizing and shipping questions while shoppers browse
Outcome: Fewer abandoned product pages
Small support teams
Let Lyro answer repeat questions and hand off the rest
Outcome: Humans spend time on high-intent chats
Growth marketers
Trigger Flows on pricing or cart pages
Outcome: More leads and quote requests captured
Key features
- Live chat and ticketing in one inbox, with a live visitors list on Starter
- Lyro AI Agent that answers common questions and hands off to a human
- Flows: no-code proactive chat automation triggered by visitor behavior
- Viewed pages history and live typing preview on Growth
- Integrations with Shopify, BigCommerce, Adobe Commerce, Ecwid and OpenCart
Pros
- Permanent free plan and a low annual Starter price
- Pricing follows conversation volume, not the number of agents
- Lyro and Flows are also sold as stand-alone products
Cons
- Starter covers only 100 billable conversations a month
- Lyro conversations on Starter are a one-off allowance of 50
- Departments, multiproject and custom branding wait until Plus at $300 a month
Rank 2 · Runner-up
Gorgias
An ecommerce helpdesk with live chat, an AI Agent and native Shopify order data, priced by tickets instead of seats.
gorgias.com8.5
out of 10
Best for: Shopify and other ecommerce brands that want chat, email and social in one helpdesk with order actions inside the conversation.
Gorgias is the most ecommerce-specific tool here. The inbox pulls Shopify orders, customers and products into each ticket, and agents can cancel an order, apply a discount or upsell without leaving the conversation. That makes live chat useful for pre-sale questions about stock, shipping and bundles, not only for where-is-my-order requests. Channels include email, chat, SMS, WhatsApp, Instagram and Facebook, and the AI Agent can engage shoppers proactively and hand off to a person with context.
Pricing is set by ticket volume. Starter is $10 a month for 50 tickets with 3 seats, Basic is $50 a month billed annually for 300 tickets, and Pro is $300 a month billed annually for 2,000 tickets with revenue attribution. The AI Agent is billed per automated interaction on top. Small stores may find Starter tight, but brands with several agents save compared with seat pricing. Pick Gorgias if chat is part of a full ecommerce support desk.
Standout feature
Agents can cancel, discount or upsell a Shopify order from inside the chat.
Use cases
Shopify brands
Answer pre-sale questions with order and product data in view
Outcome: Faster, more accurate replies
Growing CX teams
Add agents for peak season without seat fees
Outcome: Predictable cost per ticket
Ecommerce managers
Track revenue generated from support conversations
Outcome: Clear view of support's sales impact
Key features
- Omnichannel inbox for email, chat, SMS, WhatsApp, Instagram and Facebook
- Native Shopify integration that shows orders, customers and products in the ticket
- In-conversation actions to cancel, discount or upsell
- AI Agent on every plan, charged per automated interaction
- Revenue attribution reporting on Pro and above
Pros
- Never priced per agent: Basic and above include 500 user seats
- Built around Shopify, with WooCommerce, BigCommerce and Magento support
- Per-ticket overage fees are published
Cons
- Starter includes only 50 tickets a month and 3 seats
- AI Agent adds a per-interaction fee on top of the helpdesk price
- Revenue attribution is not on Starter or Basic
Rank 3 · Also great
LiveChat
A chat-first platform, now sold under the Text brand, with Shopify selling, proactive campaigns and AI Agents.
livechat.com8.4
out of 10
Best for: Stores with a dedicated chat team that wants to sell from the chat window and track live visitors.
LiveChat, now sold as Text by the team behind LiveChat.com, is built around the chat widget and leans hard into selling. The plan comparison lists a live Shopify catalog, cart recovery campaigns, live cart preview in chat, a checkout chat widget, buying intent detection and sales reports tied to chats. For a store whose agents actively guide shoppers to a purchase, that is the most sales-focused feature set in this list.
Essential costs $19 per user per month billed annually and includes the omnichannel inbox with ticketing, selling through Shopify, 50 tracked live visitors, 3 proactive campaigns and an AI Agent with 10 AI resolutions a month. Growth at $79 per user adds 400 tracked visitors, 30 campaigns, chat supervision and 200 AI resolutions. Because it is priced per user, a team of six on Growth costs far more than Gorgias or Tidio at similar volume. It suits stores with a few dedicated chat agents who treat the widget as a sales counter.
Standout feature
Cart recovery, live cart preview and buying intent detection are part of the chat product.
Use cases
Online retailers
Watch live visitors and start proactive chats on high-value pages
Outcome: More assisted sales
Chat sales teams
Recover carts and recommend products from the Shopify catalog
Outcome: Higher order value from chat
Support leads
Supervise and take over chats from new agents on Growth
Outcome: Consistent replies during busy periods
Key features
- Selling through Shopify from the chat, with a live Shopify catalog listed in the plan comparison
- Cart recovery campaigns, live cart preview and buying intent detection in the feature list
- Live visitor tracking: 50 visitors on Essential, 400 on Growth
- Proactive campaigns: 3 on Essential, 30 on Growth
- AI Agent with included AI resolutions and AI Copilot reply suggestions
Pros
- Shopping features such as cart recovery and sales reports tied to chats
- 14-day free trial with no credit card
- Ticketing and an AI Agent on the entry plan
Cons
- Priced per user, so larger teams pay more
- Essential includes only 10 AI resolutions a month
- Growth at $79 per user is a large step up
Rank 4
Re:amaze
A shared inbox helpdesk with live chat, chatbots, a live view of site visitors and an AI Agent.
reamaze.com8.3
out of 10
Best for: Small ecommerce teams that want chat, email, social and an order bot at a modest per-seat price.
Re:amaze covers the main pre-sale tools at a fair price. Basic costs $29 per team member per month, or $26.10 billed annually, and includes live chat, Cues proactive messages, chatbots, a public FAQ, workflow macros and the Re:amaze AI Agent with 5 resolutions per user. Pro at $49 adds the live view of site visitors, multiple brands, SMS and voice, which helps stores that want to greet shoppers on specific products. Plus at $69 adds Peek live screensharing, in-chat video calls and customer satisfaction ratings.
The Starter plan is a useful option for very small teams: $59 a month flat for unlimited team members, limited to 500 responded conversations. Its live dashboard shows shoppers' browsing activity, shopping data and location so agents can message them directly. The trade-off is that the best pre-sale features sit on Pro and Plus, so a team that wants visitor tracking pays more per seat than the entry price suggests.
Standout feature
In-chat video calls and live screensharing are available for stores selling considered purchases.
Use cases
Multi-brand sellers
Run chat for several storefronts from one account on Pro
Outcome: One inbox for every brand
Small teams
Use the flat Starter plan for unlimited members
Outcome: Low fixed cost while volume is small
Premium product stores
Use video calls and screensharing on Plus
Outcome: Closer to an in-store consultation
Key features
- Live chat with Cues (proactive messages) on every plan
- Order Bot, Welcome Bot and custom bots
- Live view of site visitors from the Pro plan
- Peek live screensharing and in-chat video calls on Plus
- Re:amaze AI Agent with included resolutions per user
Pros
- Flat-rate Starter plan at $59 a month for unlimited members
- Unlimited email inboxes and social channels on every plan
- 14-day trial with all Plus features
Cons
- Live visitor view needs Pro at $49 per member
- AI Agent resolutions beyond the allowance cost $0.85 each
- Starter caps responded conversations at 500 a month
Rank 5
Shopify Inbox
Shopify's free chat app, with an optional AI sales associate trained on your catalog and store policies.
shopify.com8.2
out of 10
Best for: Shopify merchants who want free storefront chat with product recommendations and no extra vendor.
Shopify Inbox is the obvious starting point for a Shopify store that wants chat for pre-sale questions and nothing else to pay for. The app is free and puts an AI sales associate on the storefront that answers questions and suggests products from your catalog, policies and store content. When buyers sign in with Shop, the agent can personalize replies using their preferences and purchase history from across Shopify. You set its tone, style and rules, and rating chats trains it further. You can also run Inbox without the agent and answer chats yourself.
The feature list covers real-time messaging, product recommendations, discounts, FAQs, quick replies, order updates, business hours and chat assignment, with analytics for orders assisted and buyer satisfaction. The limits are clear: it only works for Shopify, and some merchant reviews point to a missing API and no email replies. Stores that outgrow it usually move to a helpdesk such as Gorgias or Tidio.
Standout feature
A free AI sales associate trained on your Shopify catalog and policies.
Use cases
New Shopify stores
Add chat and AI product recommendations at no cost
Outcome: Shoppers get answers before checkout
Solo merchants
Let the AI associate answer while offline
Outcome: Questions handled outside business hours
Small brands
Send discounts and product links in chat
Outcome: Assisted orders tracked in analytics
Key features
- AI sales associate that answers buyer questions from your catalog, policies and store content
- Personalized replies for buyers signed in with Shop
- Control over the agent's tone, style and rules
- Built-in analytics such as orders assisted and buyer satisfaction
- Product recommendations, discounts, quick replies and order updates in chat
Pros
- Free, with a 4.5 rating from 5,818 reviews on the Shopify App Store
- Connects to catalog, inventory and policies automatically
- Can run with or without the AI agent
Cons
- Works only with Shopify stores
- Merchant reviews cite no API and no email replies
- Fewer team, routing and reporting tools than a full helpdesk
Rank 6
Crisp
A chat widget and shared inbox priced per workspace, with an AI chatbot builder and ecommerce integrations.
crisp.chat8.1
out of 10
Best for: Small stores and teams that want several seats on a flat workspace price.
Crisp prices by workspace, which suits a store with a few people sharing chat duty. The free plan covers the website chat widget, a shared inbox for 2 seats, mobile apps, contact forms and conversation sync with Shopify, Adobe, WooCommerce and Prestashop. Mini at $45 a month adds 4 seats, a shared email inbox, shortcuts and chat triggers that open conversations based on visitor behavior, which is the feature that turns the widget into a pre-sale tool.
Essentials at $95 a month adds 10 seats, an omnichannel inbox for WhatsApp, Instagram and SMS, the AI chatbot and workflow builder, a knowledge base and routing rules. Plus at $295 covers 20 or more seats and adds ticketing and white labeling. Each paid plan includes a small allowance of AI credits. Crisp is not as ecommerce-focused as Gorgias, but for a small team that wants a clean chat widget and a predictable flat bill, it is good value.
Standout feature
Mini includes 4 seats for one flat workspace price.
Use cases
Small Shopify or WooCommerce stores
Answer shoppers in chat with order data synced
Outcome: Context without switching tools
Teams of three to four
Share one Mini workspace
Outcome: Flat monthly cost
Growing stores
Build an AI chatbot for common questions on Essentials
Outcome: Fewer repeat chats for the team
Key features
- Website chat widget and shared inbox on the free plan
- Conversation sync with Shopify, Adobe, WooCommerce and Prestashop
- Chat triggers that start conversations based on visitor behavior on Mini
- Omnichannel inbox and AI chatbot builder on Essentials
- Knowledge base and routing rules on Essentials
Pros
- Free forever plan with 2 seats and ecommerce integrations
- Workspace pricing: Mini includes 4 seats, Essentials 10
- 14-day trial with all features and no card
Cons
- Chat triggers need a paid plan
- Omnichannel inbox and knowledge base start at $95 a month
- AI credits included on paid plans are small
Rank 7
Intercom
A helpdesk with Messenger live chat and the Fin AI Agent, billed per seat plus per AI outcome.
intercom.com8.0
out of 10
Best for: Larger online brands that want the deepest AI automation and support workflows.
Intercom has the most capable AI support in this list. Fin AI Agent works on every plan for $0.99 per outcome, is charged at most once per conversation and costs nothing if it cannot answer or the customer asks for a human. Essential costs $29 per seat per month billed annually, discounted to $19 for new customers, and covers Messenger live chat, a shared inbox with ticketing, a public help center and basic automation.
For pre-sale chat on a store, the gaps are cost and focus. The workflow automation builder and round robin assignment need Advanced at $85 per seat, and proactive outbound messages sit in the Proactive Support Plus add-on from $99 per workspace. Intercom serves ecommerce among other industries, but its order-level tools are less central than in Gorgias or Richpanel. Choose it if you have a large support team and want Fin to resolve a high share of shopper questions.
Standout feature
Fin AI Agent is billed only when it actually resolves a conversation.
Use cases
High-volume DTC brands
Let Fin resolve product and policy questions
Outcome: Fewer chats for human agents
Support operations leads
Build routing and automation on Advanced
Outcome: Consistent handling at scale
Marketing teams
Add proactive messages with the Proactive Support Plus add-on
Outcome: Targeted outreach to browsing shoppers
Key features
- Messenger live chat with shared inbox and ticketing
- Fin AI Agent charged $0.99 per outcome, never when it cannot answer
- Workflow automation builder and round robin assignment on Advanced
- Public help center on every plan
- Proactive Support Plus add-on for outbound messages and product tours
Pros
- Fin is only charged when it resolves a conversation
- 14-day free trial with no card
- New customers save 35% on Essential
Cons
- Seat price plus per-outcome AI fees are harder to predict
- Workflow builder requires Advanced at $85 per seat
- Proactive outbound messaging is a paid add-on from $99 per workspace
Rank 8
Richpanel
An ecommerce helpdesk with email and live chat plus a self-service portal for order management, returns and exchanges.
richpanel.com7.9
out of 10
Best for: Online stores that want shoppers to solve order questions themselves, leaving chat for pre-sale help.
Richpanel takes a different route to helping shoppers: it moves order questions into self-service so the chat team can focus on pre-sale help. The help desk has a free plan with email and live chat, basic reporting, 50 AI Assists and 3 seats. Starter costs $29 per user per month, or $20 billed annually, and adds social channels, business hours, 5 rules and automations and up to 3 campaigns. Pro at $99 per user adds SMS and phone.
The self-service portal is sold separately. It is free up to 50 orders a month, $50 a month on Starter for up to 500 orders and covers order flows, FAQs, returns and exchanges. It can replace the chat widget on top of Zendesk or Gorgias, so you can keep your helpdesk. Richpanel makes sense for stores where where-is-my-order requests crowd out sales questions; stores focused only on pre-sale chat will find sales tools elsewhere.
Standout feature
A self-service order portal that also works on top of Zendesk or Gorgias.
Use cases
High-order-volume stores
Let shoppers track orders and start returns in a portal
Outcome: Chat stays free for pre-sale questions
Zendesk or Gorgias users
Add the self-service portal on top of the existing helpdesk
Outcome: Self-service without a migration
Small teams
Start on the free 3-seat help desk
Outcome: Email and chat at no cost
Key features
- Help desk with email and live chat on the free plan
- Self-service portal with order management, returns and exchanges
- Order Flows and FAQs in the self-service product
- Social channels, business hours and campaigns on Starter
- SMS and phone channels on Pro
Pros
- Free help desk plan with 3 seats and 50 AI Assists
- Self-service portal can sit on top of Zendesk, Gorgias or Help Scout
- One-click migration from other helpdesks
Cons
- Self-service portal is a separate product with its own pricing
- Pro at $99 per user per month is expensive
- Live chat features are less sales-oriented than LiveChat or Tidio
7.8
out of 10
Best for: Very small stores that want an easy chat widget with shopping cart visibility.
Chatra is a straightforward chat widget for small stores, and its main pre-sale feature is visibility: agents see a real-time visitor list, detailed visitor information and the contents of a shopper's cart, so they can answer questions about items the shopper is already considering. Targeted messages and triggers start conversations automatically, and a lead capture bot collects contact details when no one is online. The dashboard brings email, Facebook Messenger and Instagram together with chat.
Chatra integrates with Shopify, WooCommerce, Ecwid, BigCommerce, WordPress and Slack, and the company says it is trusted by 45,000+ businesses and online stores. It is now part of Brevo. A free plan covers one agent, and paid plans come in Essential and Pro tiers billed per agent; the pricing page shows euros from our location, so check USD pricing on the vendor site. It lacks the AI depth of Tidio or Gorgias, but it is quick to set up.
Standout feature
Agents can see what is in a shopper's cart while they chat.
Use cases
Small online shops
See cart contents and help shoppers finish an order
Outcome: Fewer abandoned carts
Solo founders
Use the lead bot to collect questions after hours
Outcome: No missed pre-sale questions
Social sellers
Answer Instagram and Messenger in the same dashboard
Outcome: One place for every shopper message
Key features
- Online and offline chat widget for unlimited websites
- Real-time visitor list with shopping cart contents
- Targeted messages, triggers and a lead capture bot
- Email, Facebook Messenger and Instagram in one dashboard
- Integrations with Shopify, WooCommerce, Ecwid, BigCommerce and WordPress
Pros
- Shopping cart contents visible to agents
- Free plan for one agent
- 10-day trial with no credit card
Cons
- Pricing page shows euros from our location, USD not confirmed
- Fewer AI features than the other tools here
- Free plan lists a very small monthly chat limit
Rank 10
Zendesk
A customer service suite with messaging and live chat, AI agents, omnichannel routing and telephony.
zendesk.com7.7
out of 10
Best for: Large retailers that need enterprise routing, voice and AI agents in one suite.
Zendesk is the enterprise option. Suite Team, at $55 per agent per month billed annually or $69 monthly, is the first plan with messaging and live chat, alongside AI agents, an AI knowledge base, the AI Action Builder, omnichannel routing and telephony. Suite Professional at $115 per agent adds skills-based routing, an IVR phone tree and AI writing tools. The cheaper Support Team plan at $19 is email and ticketing only, so it does not cover live chat.
For a large retailer with a contact center, phone lines and several regions, that breadth is useful, and the AI agents can handle messaging around the clock. For pre-sale chat on a typical online store, Zendesk is heavier and more expensive than the ecommerce-first tools above, and Copilot costs another $50 per agent per month. Pick it when chat is one channel among many in a large support operation, not when chat is your main sales tool.
Standout feature
Chat, email, voice and AI agents in a single enterprise suite.
Use cases
Enterprise retailers
Route chat, email and phone across regional teams
Outcome: One system for every channel
Contact centers
Use AI agents on messaging around the clock
Outcome: Coverage outside staffed hours
Support operations
Set skills-based routing on Suite Professional
Outcome: Shoppers reach the right specialist
Key features
- Messaging and live chat from Suite Team
- AI agents for messaging and email
- Omnichannel routing and telephony
- AI knowledge base and AI Action Builder
- Skills-based routing and IVR on Suite Professional
Pros
- Covers chat, email, voice and social in one suite
- Mature routing for large teams
- 14-day trial
Cons
- Live chat needs Suite Team at $55 per agent, not the $19 Support Team plan
- Copilot is an extra $50 per agent per month
- Setup and administration take more effort than store-first tools
Frequently asked questions
+What is the best live chat software for ecommerce?
Tidio is our top pick for most online stores because it combines live chat, an AI agent and proactive Flows from $24.17 a month billed annually, with a free plan. Gorgias is better for Shopify brands that want a full helpdesk with order actions, and LiveChat suits stores with dedicated chat agents.
+Is there free live chat for Shopify?
Yes. Shopify Inbox is free on the Shopify App Store and includes an optional AI sales associate trained on your catalog and policies. Tidio, Crisp, Richpanel and Chatra also offer free plans with limits.
+Which live chat tools show what a shopper is browsing?
Tidio shows viewed pages history on Growth, Re:amaze has a live view of site visitors on Pro, LiveChat tracks 50 live visitors on Essential and 400 on Growth, and Chatra shows a real-time visitor list with shopping cart contents.
+How much does ecommerce live chat cost?
Entry prices in this list range from free (Shopify Inbox) to $55 per agent per month for Zendesk Suite Team. Gorgias starts at $10 a month for 50 tickets, LiveChat at $19 per user billed annually and Crisp at $45 per workspace. AI usage is often billed on top.
+Should I use a helpdesk or a dedicated chat tool?
If chat is mostly for pre-sale questions, a chat-first tool such as Tidio or LiveChat is simpler. If chat sits alongside email, social and order support, a helpdesk such as Gorgias, Re:amaze or Richpanel keeps every shopper conversation in one inbox.
About this list
Updated November 10, 2026 by the Mojolin research desk. Mojolin is self-funded
Questions or corrections: editorial@mojolin.com
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