Best software · Customer support
10 Best Live Chat Software of 2026
This list is for support and sales teams adding a real-time chat widget to a website or app, from a single founder answering questions to a contact center routing hundreds of chats a day. We compared documented features and published prices for 10 live chat tools. Prices are pulled from each vendor's pricing page in USD; check which plan includes the channels and AI allowance you need, because entry plans differ a lot in what they cover.
By the Mojolin research desk · Updated November 6, 2026 · 10 tools compared · Prices checked on vendor pages, latest November 6, 2026
Questions or corrections: editorial@mojolin.com
Mojolin is self-funded How we score
LiveChat is our top pick because it is built around chat first: the Essential plan at $19 per user per month billed annually covers an omnichannel inbox, ticketing, proactive campaigns and an AI Agent, and Growth adds chat supervision and 400 tracked live visitors for sales-minded teams. Tidio is the easiest start for small stores, with a free plan and Starter at $24.17 a month billed annually. Intercom has the deepest support automation, with its Fin AI Agent billed at $0.99 per outcome. If budget is the main constraint, tawk.to is free with no seat limits, and its paid options are branding removal and an AI bot.
Top picks
Best overall
LiveChat
8.6 / 10
Support and sales teams that treat website chat as a main revenue and service channel.
Read the review →Runner-up
Tidio
8.5 / 10
Small online stores and service businesses that want chat plus an AI agent without per-seat pricing.
Read the review →Also great
Intercom
8.4 / 10
Software companies that want chat, ticketing and an AI agent that resolves a large share of questions.
Read the review →Comparison table
| # | Tool | Pricing | Score | |
|---|---|---|---|---|
| 1 | LiveChat | Support and sales teams that treat website chat as a main revenue and service channel. | Essential $19 per user per month billed annually; Growth $79 per user per month billed annually; Enterprise custom | 8.6 |
| 2 | Tidio | Small online stores and service businesses that want chat plus an AI agent without per-seat pricing. | Free plan; Starter $24.17 per month billed annually with 100 billable conversations; Growth from $49.17; Plus from $300; Premium by quote | 8.5 |
| 3 | Intercom | Software companies that want chat, ticketing and an AI agent that resolves a large share of questions. | Essential $29 per seat per month billed annually ($19 for new customers); Advanced $85; Expert $132; Fin AI Agent $0.99 per outcome | 8.4 |
| 4 |  HubSpot Service Hub | Teams already on HubSpot CRM that want chats logged on contact records and routed to sales or support. | Free tools include live chat; Service Hub Starter $20 per seat per month ($10 for new customers); Professional from $100; Enterprise from $175 | 8.3 |
| 5 |  Crisp | Small and mid-size teams that want several seats and an AI agent for one flat workspace price. | Free plan with 2 seats; Mini $45 per month per workspace with 4 seats; Essentials $95 with 10 seats; Plus $295 with 20+ seats | 8.2 |
| 6 |  Freshchat | Teams that want a free plan for up to 10 agents and an easy path to social and WhatsApp messaging. | Free for up to 10 agents; Growth $19 per agent per month billed annually; Pro $49; Enterprise $79 | 8.1 |
| 7 |  tawk.to | Small businesses and nonprofits that need live chat at no cost and can accept the tawk.to branding. | Free for life; branding removal $29 per month; AI Assist from $29 per month; hired agents $1 per hour | 8.0 |
| 8 |  Zendesk | Larger support teams that want live chat inside a full help desk with phone and email. | Messaging and live chat start on Suite Team at $55 per agent per month paid yearly ($69 monthly); Suite Professional $115 | 7.9 |
| 9 |  Chatwoot | Technical teams that want low per-agent pricing and the option to self-host. | Hacker free for up to 2 agents; Startups $19 per agent per month; Business $39; Enterprise $99; self-hosted plans available | 7.8 |
| 10 |  Olark | Sales-focused small businesses that want simple human chat or a flat-rate AI agent with no usage fees. | Live Chat $29 per agent per month; Standard AI Website Agent $400 per month billed annually with one seat included, extra seats $29 | 7.5 |
Scoring weights
Every tool gets three editorial scores out of 10, from vendor documentation, product pages and the published price. The overall score is the weighted average below, the same method on every list. Full method
The full ranking
Rank 1 · Best overall
LiveChat
A chat-first customer service and sales platform with an omnichannel inbox, ticketing, proactive campaigns and AI agents.
livechat.com8.6
out of 10
Best for: Support and sales teams that treat website chat as a main revenue and service channel.
LiveChat is the most focused pick for teams whose main channel is the chat widget itself. Essential, at $19 per user per month billed annually, includes an omnichannel inbox with ticketing, Shopify selling inside the chat, three proactive campaigns, workflow automation and an AI Agent with 10 AI resolutions a month. That is a lot for an entry plan, and it covers both a support desk and a small sales team that wants to greet visitors on pricing pages.
Growth at $79 per user is where the product shows its sales side: 400 tracked live visitors, 30 proactive campaigns, chat supervision and takeover, shared canned responses, unlimited chat history and 200 AI resolutions. Extra AI resolutions are sold in packs of 50 for $49.50. The gap between the two plans is wide, so a team of five on Growth pays $395 a month before add-ons. If chat is central to how you sell and support, LiveChat is the strongest all-round choice.
Standout feature
Ticketing, proactive campaigns and an AI Agent are all included on the $19 entry plan.
Use cases
Ecommerce support teams
Answer product questions and sell through Shopify inside the chat
Outcome: Orders placed without leaving the conversation
Inbound sales teams
Track live visitors and trigger proactive campaigns on key pages
Outcome: More conversations started with high-intent visitors
Support managers
Supervise and take over chats from new agents
Outcome: Faster onboarding with fewer escalations
Key features
- Omnichannel inbox with a built-in ticketing system
- Live visitor tracking: 50 visitors on Essential, 400 on Growth
- Proactive campaigns and workflow automation
- AI Agent with included AI resolutions and AI Copilot reply suggestions
- Selling through Shopify from inside the chat
Pros
- Entry plan already includes ticketing, an AI Agent and proactive campaigns
- Growth adds chat supervision and takeover for coaching new agents
- 14-day trial on Essential and Growth with no credit card
Cons
- The jump from Essential at $19 to Growth at $79 per user is steep
- Essential includes only 10 AI resolutions a month
- No permanent free plan
Rank 2 · Runner-up
Tidio
A live chat, ticketing and AI agent tool for small businesses and online stores, priced by conversation volume.
tidio.com8.5
out of 10
Best for: Small online stores and service businesses that want chat plus an AI agent without per-seat pricing.
Tidio is the easiest way for a small business to get chat, tickets and an AI agent running on a website. There is a free plan, and Starter costs $24.17 a month billed annually for 100 billable conversations, with live chat, ticketing, a live visitors list, operating hours and basic analytics. Starter also includes 50 one-off Lyro AI Agent conversations and 100 visitors reached through Flows, its automation builder for greetings and lead capture.
Because Tidio prices by conversation volume rather than by seat, a shop with several part-time helpers pays the same as a solo owner. The trade-off is that volume tiers climb as traffic grows: Growth starts at $49.17 a month from 250 conversations and adds automatic assignment, permissions and viewed pages history, while Plus starts at $300 a month plus usage. Lyro and Flows can also be bought on their own. For stores and small teams that want a quick setup and an AI agent, Tidio is the simplest pick.
Standout feature
Conversation-based pricing means adding agents does not raise the bill.
Use cases
Small online stores
Add a chat widget and let Lyro answer common order questions
Outcome: Fewer repeat questions for the owner
Teams with part-time helpers
Share one inbox without paying per seat
Outcome: Costs tied to volume, not headcount
Lead-driven service businesses
Use Flows to greet visitors and collect contact details
Outcome: More leads captured outside office hours
Key features
- Live chat and ticketing in one inbox
- Lyro AI Agent, also sold as a stand-alone product
- Flows for automated visitor messages and lead capture
- Live visitors list and operating hours
- Automatic chat assignment and viewed pages history on Growth
Pros
- Free plan to start, then a low flat monthly price
- Pricing is based on conversations, not on the number of agents
- Annual billing gives two months free
Cons
- Starter covers 100 billable conversations, which busy sites will outgrow
- Lyro conversations on Starter are a one-off allowance of 50
- Automatic assignment and advanced analytics need Growth
Rank 3 · Also great
Intercom
A customer service platform built around the Intercom Messenger and the Fin AI Agent, with a shared inbox, tickets and help center.
intercom.com8.4
out of 10
Best for: Software companies that want chat, ticketing and an AI agent that resolves a large share of questions.
Intercom is the strongest pick when chat is the front door to a support operation and you want AI to answer most of it. Essential costs $29 per seat per month billed annually, shown at $19 for new customers, and includes the Messenger live chat, a shared inbox with ticketing, pre-built reports, a public help center and basic automation. The Fin AI Agent works on every plan and is billed at $0.99 per outcome, so cost follows how many conversations it actually resolves.
Advanced at $85 per seat adds the workflow automation builder, multiple team inboxes, round robin assignment, a multilingual help center and 20 free Lite seats; Expert at $132 adds collaboration and security features for large teams. Startups under $10M raised with 15 or fewer employees can apply for the Early Stage discount. Intercom costs more than chat-first tools once automation is needed, but its support depth and AI agent are the most complete on this list.
Standout feature
Fin AI Agent pricing is tied to outcomes, so you pay for resolved conversations rather than for the bot itself.
Use cases
SaaS support teams
Answer in-app questions through the Messenger with Fin first
Outcome: Agents handle only the conversations Fin cannot resolve
Early-stage startups
Apply for the Early Stage program
Outcome: A full support stack at a steep discount
Growing support teams
Split chats into team inboxes with round robin assignment
Outcome: Even workload across agents
Key features
- Messenger live chat for websites and apps
- Fin AI Agent billed per outcome
- Shared inbox and ticketing system
- Public help center, multilingual on Advanced
- Workflow automation builder and round robin assignment on Advanced
Pros
- Fin AI Agent can be priced per result instead of per seat
- Advanced includes 20 free Lite seats for occasional teammates
- Early Stage program offers large discounts to small startups
Cons
- Fin outcomes at $0.99 each add up quickly at high volume
- Workflow automation and multiple team inboxes need Advanced at $85
- No free plan
Rank 4
HubSpot Service Hub
HubSpot's live chat and chatbot builder, part of its free tools and connected to the same CRM as marketing and sales.
hubspot.com8.3
out of 10
Best for: Teams already on HubSpot CRM that want chats logged on contact records and routed to sales or support.
HubSpot's live chat is the obvious choice when your contacts, deals and tickets already live in HubSpot. Chat and the chatbot builder are part of the free tools, so you can add a widget, route chatters to the right owner, set office hours and qualify leads with a no-code bot without paying anything. Every conversation lands on the contact record, which is useful when sales and support share the same customer.
Service Hub Starter costs $20 per seat per month, shown at $10 for new customers, and adds simple ticket automation, multiple ticket pipelines, live chat and data enrichment. The help desk workspace, a knowledge base and the AI customer agent start on Professional at $100 per seat, and skill-based routing needs Enterprise at $175. Teams that just want a strong chat widget will find more chat-specific depth in LiveChat or Tidio, but for HubSpot users the free chat plus a cheap Starter seat is hard to beat.
Standout feature
Live chat and a chatbot builder come free with HubSpot's CRM tools.
Use cases
B2B marketing and sales teams
Qualify website visitors with a chatbot and hand them to a rep
Outcome: Leads routed to the right owner with context in the CRM
Small support teams on HubSpot
Turn chats into tickets in multiple pipelines on Starter
Outcome: Support work tracked next to deals
Founders on a budget
Add live chat with HubSpot's free tools
Outcome: A working chat widget at no cost
Key features
- Live chat that routes chatters to the right people on your team
- Chatbot builder for lead qualification, free to start, no coding
- Chats saved to contact records in HubSpot CRM
- Slack integration and mobile app for replying on the go
- Chat office hours so visitors know when to expect a reply
Pros
- Live chat and a chatbot builder are available on the free tools
- Chat history sits on the same record sales and marketing use
- Starter adds ticket automation and multiple pipelines at a low price
Cons
- The full help desk workspace and knowledge base start at $100 per seat
- Most valuable only if your team works in HubSpot CRM
- The $10 Starter price applies to new customers only
Rank 5
Crisp
An AI-first customer support suite with a website chat widget, shared inbox and the Hugo AI agent, priced per workspace.
crisp.chat8.2
out of 10
Best for: Small and mid-size teams that want several seats and an AI agent for one flat workspace price.
Crisp suits teams that want predictable pricing: plans are billed per workspace, with seats included, rather than per agent. The free plan gives you the website chat widget, a shared inbox, chat SDKs, contact forms, mobile apps and ecommerce integrations for 2 seats. Mini at $45 a month adds a shared email inbox, 4 seats, saved responses and $5 of AI credits for around 90 automated conversations.
Essentials at $95 a month raises that to 10 seats and around 450 automated conversations, and Plus at $295 covers 20 or more seats with around 1,350 automated conversations. The Hugo AI agent sits at the center of the paid plans, so check whether the included credits match your volume. A five-person support team pays $95 a month on Essentials, far less than five per-seat licenses elsewhere. Teams that need heavy routing or enterprise reporting may want more, but for a small team Crisp delivers a lot per dollar.
Standout feature
Billing per workspace means a 10-seat team pays one $95 monthly price on Essentials.
Use cases
Small SaaS teams
Run chat and email from one shared inbox
Outcome: Up to 10 teammates for one $95 monthly price
Online stores
Connect Shopify or WooCommerce to the inbox
Outcome: Order context next to each conversation
Solo founders
Start on the free plan with the chat widget
Outcome: Live chat on the site without a subscription
Key features
- Website chat widget and chat SDKs
- Shared inbox with a shared email inbox on Mini
- Hugo AI agent with included AI credits on paid plans
- Ecommerce integrations for Shopify, Adobe, WooCommerce and Prestashop
- Mobile apps and contact forms that feed the inbox
Pros
- Flat workspace pricing with several seats included
- Free plan with 2 seats and the chat widget
- 14-day trial unlocks every feature with no card required
Cons
- Free plan includes no AI credits
- Mini caps out at 4 seats and around 90 automated conversations
- Yearly billing has to be switched on from the plans page
Rank 6
Freshchat
Freshworks' messaging tool for web, mobile, email, social and WhatsApp conversations, with Freddy AI options.
freshworks.com8.1
out of 10
Best for: Teams that want a free plan for up to 10 agents and an easy path to social and WhatsApp messaging.
Freshchat is a practical choice for support teams that want chat and messaging apps in one place without a big bill. The free plan covers up to 10 agents with a chat widget for web and mobile apps, a shared team inbox, connected email and roles and permissions. Growth at $19 per agent per month billed annually adds Facebook and Instagram messengers, text messaging and reporting dashboards, and day passes at $2 let seasonal helpers jump in.
Pro at $49 and Enterprise at $79 add features such as multiple SLA policies and an agent availability dashboard, and the Freddy AI Copilot is a $29 per agent add-on. Freshchat is aimed at support rather than sales, so teams that want visitor tracking and proactive selling will find more in LiveChat or Olark. For a growing support team that expects to add WhatsApp or social channels, Freshchat gives a generous free start and a fair price per agent.
Standout feature
The free plan covers up to 10 agents, the most generous seat allowance among the free tiers here.
Use cases
Support teams of up to 10
Run website and in-app chat on the free plan
Outcome: A shared inbox with no license cost
Brands active on social
Bring Facebook and Instagram messages into the inbox
Outcome: One queue for chat and social replies
Seasonal businesses
Buy day passes for temporary agents
Outcome: Extra capacity on busy days only
Key features
- Chat widget for websites and mobile apps
- Team inbox with connected email on every plan
- Facebook and Instagram messengers from Growth
- SMS, WhatsApp and other messaging channels
- Freddy AI Copilot add-on and day passes for occasional agents
Pros
- Free plan covers up to 10 agents
- Social messengers are included from the $19 Growth plan
- Day passes let temporary agents work without a full seat
Cons
- Multiple SLA policies and the agent availability dashboard need higher plans
- Freddy AI Copilot costs $29 per agent per month extra
- Less sales-oriented visitor tracking than chat-first tools
Rank 7
tawk.to
Free live chat software with team messaging, paid branding removal, an AI Assist chatbot and hired chat agents.
tawk.to8.0
out of 10
Best for: Small businesses and nonprofits that need live chat at no cost and can accept the tawk.to branding.
tawk.to is the answer for teams that need real-time chat on a website and have no budget for it. The chat software is free for life as long as you keep the small Powered by tawk.to label, and accounts are built around agents, so one person can answer chats across several sites. Team direct messages and channels sit in the same dashboard, and the product is available in 27 languages.
The company makes money from add-ons rather than seats: removing the branding costs $29 a month, the AI Assist chatbot answers from your knowledge base and shortcut FAQs from $29 a month with a forever-free tier for low volume, and you can hire trained human agents to staff the chat for $1 per hour. The trade-off is depth: automation, reporting and integrations are lighter than in the paid tools here. For nonprofits, side projects and small businesses testing chat, tawk.to is the cheapest way to start.
Standout feature
The chat product is free for life, and paid options cover branding, AI and hired agents.
Use cases
Nonprofits and small businesses
Add live chat to a website with no subscription
Outcome: Real-time chat at zero software cost
Agencies managing several sites
Answer chats for multiple properties from one agent account
Outcome: One login across client sites
Teams without chat staff
Hire tawk.to agents to cover the chat
Outcome: Chats answered around the clock for $1 per hour
Key features
- Free live chat for websites in 27 languages
- Agent-centric accounts that share properties with colleagues
- Team direct messages and channels in the same dashboard
- AI Assist chatbot trained on your knowledge base and shortcut FAQs
- Hired human chat agents billed by the hour
Pros
- The core chat product is free for life
- Option to hire trained agents at $1 per hour
- 24/7 support from the vendor
Cons
- Removing the Powered by tawk.to branding costs $29 a month
- AI chatbot is a paid add-on beyond its limited free tier
- Fewer built-in automation and reporting options than paid suites
Rank 8
Zendesk
Zendesk's service platform, where Suite plans add messaging and live chat to ticketing, AI agents and telephony.
zendesk.com7.9
out of 10
Best for: Larger support teams that want live chat inside a full help desk with phone and email.
Zendesk makes sense when live chat is one channel among several in a larger support operation. Messaging and live chat are part of the Suite plans, starting with Suite Team at $55 per agent per month paid yearly or $69 monthly, which also brings AI agents, an AI knowledge base, an AI action builder, omnichannel routing and telephony. Chats become tickets in the same workspace as email and calls.
Suite Professional at $115 per agent adds skills-based routing, an IVR phone tree and AI admin tools such as quick reports and writing tools. The cheaper Support Team plan at $19 does not include messaging, so it is not a live chat option. Zendesk is heavier to configure than LiveChat or Tidio and expensive for a small team, but for a contact center that needs chat, phone and email under one set of SLAs and reports, it is the most complete platform here. Qualified startups can apply for up to 2 years free.
Standout feature
Suite Team bundles live chat, AI agents and telephony in one per-agent price.
Use cases
Contact centers
Route chat, email and calls to agents with one set of rules
Outcome: Consistent handling across channels
Support teams with high chat volume
Deploy AI agents on messaging before human handoff
Outcome: Simple questions resolved automatically
Qualified startups
Apply for the Zendesk startup program
Outcome: Up to 2 years of Zendesk at no cost
Key features
- Messaging and live chat on Suite plans
- AI agents, AI knowledge base and AI action builder on Suite Team
- Omnichannel routing across chat, email and phone
- Telephony included on Suite Team
- Skills-based routing and IVR phone tree on Suite Professional
Pros
- Chat, email and phone tickets share one workspace
- AI agents included on Suite plans
- Qualified startups can get up to 2 years free
Cons
- Live chat is not on Support Team; it starts at $55 per agent
- Skills-based routing needs Suite Professional at $115
- Heavier to set up than chat-first tools
Rank 9
Chatwoot
An omnichannel customer support inbox with live chat, a help center and the Captain AI assistant, offered in the cloud or self-hosted.
chatwoot.com7.8
out of 10
Best for: Technical teams that want low per-agent pricing and the option to self-host.
Chatwoot is the pick for teams that want a modern support inbox at a low price and like having the option to run it themselves. The free Hacker plan covers 2 agents and 500 live chat conversations a month with 30 days of data retention. Startups at $19 per agent per month opens unlimited conversations, all channels, a help center, 300 Captain AI credits and a year of retention.
Business at $39 per agent is where most teams will land, because it adds teams, automation rules, voice, 500 AI credits and two years of retention; Enterprise at $99 adds SSO, audit logs and 800 credits. Extra Captain AI credits cost $20 per 1,000. Chatwoot also offers self-hosted plans for companies that need to keep data on their own servers. It is less polished for sales use than LiveChat and needs more setup, but for budget-minded and technical teams it is a strong value.
Standout feature
Available as a cloud service or self-hosted, with unlimited conversations on every paid plan.
Use cases
Developer-led startups
Run live chat and email from one inbox on the Startups plan
Outcome: Unlimited conversations for $19 per agent
Companies with data rules
Self-host Chatwoot on their own infrastructure
Outcome: Customer conversations stay on company servers
Side projects
Use the free Hacker plan for a small site
Outcome: Live chat for two people at no cost
Key features
- Live chat plus all channels from the Startups plan
- Captain AI with monthly credits: 300 on Startups, 500 on Business
- Help center included from Startups
- Teams, automation rules and voice on Business
- Self-hosted plans alongside the cloud version
Pros
- Free Hacker plan for 2 agents and 500 conversations a month
- Unlimited conversations on paid plans
- Self-hosting option for teams with data control needs
Cons
- Automation rules and teams need Business at $39
- Free plan keeps only 30 days of data
- Extra Captain AI credits cost $20 per 1,000
Rank 10
Olark
A live chat tool in use since 2009, now with the Aiden-powered AI Website Agent in front of human agents.
olark.com7.5
out of 10
Best for: Sales-focused small businesses that want simple human chat or a flat-rate AI agent with no usage fees.
Olark is a long-running live chat tool that has kept its human chat simple while adding an AI agent on top. Human-only Live Chat costs $29 per agent per month and includes the full chat product. The Standard AI Website Agent, powered by Olark's Aiden engine, costs $400 a month billed annually with unlimited conversations, no token limits and one human seat included; extra seats are $29 each, so two agents on AI cost $429 a month.
The AI agent trains on your site, keeps itself updated and uses behavioral triggers such as UTM source, return visits and time on page to qualify visitors before handing them to a person in the same thread. Custom packages add regional routing, multiple teams and SSO. Olark is lighter on ticketing and support analytics than Intercom or Zendesk, and the AI plan is a large jump for small teams. It fits sales-led businesses that want predictable AI costs.
Standout feature
The AI agent has a flat price with unlimited conversations, so busy months do not raise the bill.
Use cases
B2B sales teams
Qualify visitors with the AI agent using page and campaign triggers
Outcome: Qualified leads handed to reps in the same chat
Small teams wanting human chat
Run Live Chat without AI for $29 per agent
Outcome: A straightforward chat widget with predictable cost
High-traffic sites
Switch on the flat-rate AI agent
Outcome: No overage charges in busy months
Key features
- Human live chat with handoff from the AI agent in the same thread
- Standard AI Website Agent powered by Aiden with unlimited conversations
- Agent trains on your site and keeps its knowledge synced
- Behavioral triggers such as UTM source, return visits and time on page
- Regional routing, multiple teams and SSO on custom packages
Pros
- Flat AI pricing with no token limits or overages
- Simple per-agent price for human-only chat
- 14-day trial with no credit card
Cons
- The AI agent costs $400 a month billed annually, a big step for small teams
- No free plan
- Fewer help desk features such as ticketing than support suites
Frequently asked questions
+What is live chat software?
Live chat software adds a chat widget to a website or app so visitors can message a support or sales team in real time. Most tools now add a shared inbox, ticketing for chats that need follow-up, and an AI agent that answers common questions before a person steps in.
+What is the best free live chat software?
tawk.to is free for life if you keep its branding, and removing it costs $29 a month. Freshchat's free plan covers up to 10 agents, HubSpot includes live chat in its free tools, and Crisp and Chatwoot have free plans for 2 seats or agents.
+How much does live chat software cost?
Paid plans in this list start at $19 per user or agent per month billed annually for LiveChat, Freshchat and Chatwoot, $24.17 a month for Tidio Starter and $29 per seat for Intercom Essential. Zendesk's live chat starts on Suite Team at $55 per agent per month paid yearly. AI agents are usually billed on top, such as Intercom's $0.99 per Fin outcome.
+Which live chat tool is best for sales teams?
LiveChat suits sales teams that want live visitor tracking and proactive campaigns, with 400 tracked visitors and 30 campaigns on Growth. Olark's AI agent qualifies visitors with triggers such as UTM source and time on page, and HubSpot logs every chat on the CRM contact record.
+Do I need an AI chatbot as well as live chat?
Not always, but most vendors now include one. An AI agent helps if many chats ask the same questions or arrive outside office hours. Compare how each vendor bills it: per outcome at Intercom, included resolutions at LiveChat, conversation limits at Tidio, credits at Chatwoot or a flat $400 a month at Olark.
About this list
Updated November 6, 2026 by the Mojolin research desk. Mojolin is self-funded
Questions or corrections: editorial@mojolin.com
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