Best software · AI tools
10 Best AI Customer Service Chatbots of 2026
This list is for support teams that want an AI chatbot to answer the repetitive questions, such as order status, refunds, password resets and plan changes, without a person stepping in. We compared documented features and published prices for ten vendors: six self-serve help desks with a built-in AI agent, and four enterprise platforms sold through a sales team. Scores weigh features at 40 percent and ease of use and value at 30 percent each.
By the Mojolin research desk · Updated November 9, 2026 · 10 tools compared · Prices checked on vendor pages, latest November 9, 2026
Questions or corrections: editorial@mojolin.com
Mojolin is self-funded How we score
Intercom Fin is the strongest all-round choice: it runs on every major channel, works on top of Salesforce, Zendesk, HubSpot or Freshdesk, and bills only when it resolves a conversation. Freshdesk is the best value if you are choosing a help desk and an AI agent at the same time, since every paid plan includes 500 Freddy AI Agent sessions. Tidio and Help Scout are the easiest for small teams to switch on this week. Decagon, Sierra, Ada and Forethought are built for large companies with complex workflows and sell on custom quotes.
Top picks
Best overall
Intercom Fin
8.7 / 10
Support teams with steady ticket volume that want the most complete AI agent without switching help desks.
Read the review →Runner-up
Freshdesk Freddy AI Agent
8.5 / 10
Teams choosing a help desk and an AI agent at the same time that want a low per-agent price.
Read the review →Also great
Tidio Lyro
8.4 / 10
Small businesses and online stores that want an AI chatbot live in a day on a small budget.
Read the review →Comparison table
| # | Tool | Pricing | Score | |
|---|---|---|---|---|
| 1 | Intercom Fin | Support teams with steady ticket volume that want the most complete AI agent without switching help desks. | $0.99 per Fin outcome; on the Intercom help desk from $0.99 per outcome plus $19 per seat per month; standalone Fin has a 50-outcome monthly minimum; 14-day free trial | 8.7 |
| 2 | Freshdesk Freddy AI Agent | Teams choosing a help desk and an AI agent at the same time that want a low per-agent price. | Growth $19 per agent per month billed annually; Pro $55; Enterprise $89; first 500 Freddy AI Agent sessions included once per account, then $49 per 100 sessions; 14-day free trial | 8.5 |
| 3 | Tidio Lyro | Small businesses and online stores that want an AI chatbot live in a day on a small budget. | Free plan; Starter $24.17 per month billed annually; Lyro AI Agent from $32.50 per month for 50 Lyro conversations; Plus from $300 per month; 7-day free trial | 8.4 |
| 4 |  Help Scout Envoy | Small and midsize teams that want a calm shared inbox with a low per-resolution AI price. | Free plan for up to 5 users; Standard $25 per user per month; Plus $45; Pro $75; Envoy AI add-on $0.75 per resolution with a 3-month free trial | 8.3 |
| 5 |  Zendesk AI Agents | Large or growing support organizations that want AI agents and enterprise ticketing from one vendor. | Support Team $19 per agent per month billed yearly; Suite Team $55; Suite Professional $115; AI agents billed per automated resolution with 5 to 10 included per agent per month; 14-day free trial | 8.2 |
| 6 |  Gorgias AI Agent | Shopify brands that want an AI agent that can refund, cancel and recommend products. | Starter with AI Agent $40 per month billed monthly for 50 tickets and 30 automated interactions; Basic $90 ($77 billed annually); Pro $550; Advanced $1,430; extra automated interactions $1.50 each | 8.1 |
| 7 |  Decagon | Large consumer brands that want a custom AI concierge their CX team can change without engineers. | Custom enterprise pricing through a demo (see vendor pricing, USD check pending) | 7.9 |
| 8 |  Sierra | Enterprises in finance, telecom, healthcare, travel and retail that want a partner-built AI agent. | Outcome-based enterprise pricing on request (see vendor pricing, USD check pending) | 7.8 |
| 9 |  Ada | Global enterprises that want a multilingual AI agent with structured coaching and testing. | Pricing on request after a demo call (see vendor pricing, USD check pending) | 7.7 |
| 10 |  Forethought | Enterprise support teams that want AI resolution, triage and QA on their existing help desk. | Team, Professional and Enterprise plans on quote; add-ons for multibrand, analytics API and Discover (see vendor pricing, USD check pending) | 7.6 |
Scoring weights
Every tool gets three editorial scores out of 10, from vendor documentation, product pages and the published price. The overall score is the weighted average below, the same method on every list. Full method
The full ranking
Rank 1 · Best overall
Intercom Fin
Intercom's AI agent for chat, email, voice and messaging, sold on the Intercom help desk or on top of another help desk.
intercom.com8.7
out of 10
Best for: Support teams with steady ticket volume that want the most complete AI agent without switching help desks.
Fin is the most complete AI chatbot here for a support team that wants it to resolve questions, not only suggest articles. It trains on your knowledge sources, policies and procedures, then answers across voice, email, chat, WhatsApp, SMS and social channels. Procedures and data connectors let it update external systems, so it can do more than quote a help article. Intercom also gives you simulations and regression tests before launch, and CX Score and AI Topics afterward to see where Fin falls short.
Pricing is simple at $0.99 per outcome. On the Intercom help desk you add seats from $19 a month; on Salesforce, Zendesk or HubSpot you pay only for outcomes, with a 50-outcome monthly minimum. Watch the definition: procedure handoffs you configure are billable too, and sales qualifications cost $9.99. The 14-day trial has no outcome limit, which makes a real test easy.
Standout feature
Fin bills $0.99 per outcome on any help desk, with no setup or integration fees.
Use cases
SaaS support teams on Zendesk or Salesforce
Add Fin without changing help desks
Outcome: Automated answers inside the existing inbox
Ecommerce brands
Answer order and returns questions over chat and WhatsApp
Outcome: Fewer repetitive tickets for agents
Startups
Use the Early Stage Program
Outcome: A year of Fin at no cost
Key features
- Deploys on voice, email, Messenger, Slack, WhatsApp, SMS, Instagram and Facebook Messenger
- Works with Salesforce, HubSpot, Zendesk, Freshworks, Front, Zoho, Gorgias and other help desks
- Procedures and data connectors so Fin can take actions in external systems
- Simulations, regression tests and previews before going live
- CX Score, AI Topics and AI recommendations to analyze performance
Pros
- Pay only when Fin delivers an outcome, with alerts and usage limits
- No extra seat, setup or integration fees when used on another help desk
- Testing tools let you check answers before customers see them
Cons
- Standalone Fin requires at least 50 outcomes per month
- Lead qualifications cost $9.99 each, ten times a resolution
- Copilot ($35 per user) and the Pro analytics add-on (from $100) cost extra
Rank 2 · Runner-up
Freshdesk Freddy AI Agent
Freshworks' AI agent built into every Freshdesk plan, answering on email, web chat, WhatsApp and social.
freshworks.com8.5
out of 10
Best for: Teams choosing a help desk and an AI agent at the same time that want a low per-agent price.
Freshdesk is the best value on this list if you need a help desk and an AI chatbot together. Every paid plan, from Growth at $19 per agent per month billed annually, includes Freddy AI Agent with 500 sessions to start, and more sessions cost $49 per 100. Freshworks defines a session as one conversation, and for email a 72-hour window counts as one session no matter how many replies go back and forth, which keeps email costs predictable.
Freddy handles more than FAQ answers. Freshworks documents ready-made agentic workflows for tracking orders, processing exchanges, checking inventory, rescheduling bookings and changing subscriptions, with connectors for Shopify, FedEx, Wix and Stripe. It escalates to a human with full context and supports 60+ languages. The limits: the 500 included sessions are a one-time trial allowance, not monthly, and Copilot for human agents is a separate $29 per agent add-on.
Standout feature
Email threads count as one AI session for 72 hours, however many replies they take.
Use cases
Small support teams moving off a shared inbox
Launch ticketing and an email AI agent
Outcome: Routine emails answered automatically
Online retailers
Let Freddy track orders and process exchanges
Outcome: Order questions closed without an agent
Global support desks
Answer customers in their own language
Outcome: Coverage in 60+ languages
Key features
- Freddy AI Agent on Growth, Pro and Enterprise plans
- Email AI Agent that treats a 72-hour email thread as one session
- Agentic workflows for order tracking, exchanges, inventory checks and subscription changes
- Connects with Shopify, FedEx, Wix, Stripe and other apps
- Communicates in 60+ languages
Pros
- Lowest per-agent entry price for a full help desk with an AI agent
- Session packs are easy to forecast at $49 per 100
- Ticketing, portal and knowledge base included
Cons
- The 500 free sessions are a one-time allowance per account
- Freddy AI Copilot is an extra $29 per agent per month on Pro and Enterprise
- Multilingual help desk and custom dashboards start on Pro
Rank 3 · Also great
Tidio Lyro
Tidio's AI agent for website chat, sold with the Tidio help desk or as a stand-alone add-on for other help desks.
tidio.com8.4
out of 10
Best for: Small businesses and online stores that want an AI chatbot live in a day on a small budget.
Tidio is the quickest route to an AI chatbot for a small team. Lyro learns from your support content, answers only from what you give it, and passes the chat to a person when it cannot help. You can buy it with the Tidio help desk or as a stand-alone add-on for Zendesk, Salesforce or another help desk, so there is nothing to migrate. Lyro Smart Actions add order updates, lead qualification and routing, and now support MCP.
Pricing starts low. Tidio has a free plan, Starter costs $24.17 a month billed annually, and Lyro starts at $32.50 a month for 50 AI conversations. That cap is small: a busy store will move up the usage slider quickly. Tidio reports a 75% average resolution rate, while its Premium plan adds pay-per-resolution billing and a guaranteed 50% Lyro resolution rate, but Premium is priced on request.
Standout feature
Lyro can be bought on its own and added to an existing help desk from $32.50 a month.
Use cases
Shopify and WordPress stores
Answer shipping and product questions in chat
Outcome: Visitors get answers outside business hours
Teams on Zendesk
Add Lyro as a stand-alone AI agent
Outcome: AI chat without switching help desks
Solo founders
Start on the free plan
Outcome: Live chat running at no cost
Key features
- Answers from your support content, with human handoff
- Can be added to Zendesk, Salesforce or other help desks
- Lyro Smart Actions for order updates, lead qualification and ticket routing, now with MCP
- Customizable communication style
- Flows for proactive chat automation
Pros
- Permanent free plan to start
- Fast, no-code setup for small teams
- Works as an add-on, so no help desk migration is needed
Cons
- Entry Lyro plan covers only 50 AI conversations a month
- Pay-per-resolution billing and the guaranteed resolution rate are on Premium only
- Fewer enterprise controls than Intercom or Zendesk below the Plus plan
Rank 4
Help Scout Envoy
Help Scout's AI assistant that answers customers from your knowledge base, billed per resolution on top of the Help Scout inbox.
helpscout.com8.3
out of 10
Best for: Small and midsize teams that want a calm shared inbox with a low per-resolution AI price.
Help Scout suits teams that want an AI chatbot without a big platform. Envoy answers customers from your knowledge base and any custom sources you add, and setup is a matter of pointing it at your website or docs. When it cannot finish, the conversation moves to your team, so customers do not hit a dead end. Around it sits a well-liked shared inbox with live chat, SMS, WhatsApp, Instagram and Messenger.
At $0.75 per resolution, Envoy has the lowest published per-resolution price here, and Help Scout lets you try it free for three months, with prepaid discounts available. The base inbox has a free plan for five users, then Standard at $25, Plus at $45 and Pro at $75 per user per month. The trade-off is depth: Help Scout documents fewer order and account actions than ecommerce-focused tools, and phone support relies on integrations.
Standout feature
Envoy costs $0.75 per resolution with a three-month free trial.
Use cases
SaaS support teams
Let Envoy answer how-to questions from the Docs site
Outcome: Agents focus on bugs and billing
Teams leaving Gmail
Move to a shared inbox with AI
Outcome: One queue for email and chat
Budget-conscious teams
Trial Envoy for three months
Outcome: Measured savings before paying
Key features
- Envoy answers from your knowledge base content and custom sources
- Handoff keeps your team one click away for complex requests
- Shared inbox with live chat, SMS, WhatsApp, Instagram and Messenger
- AI Assist, AI Drafts and AI Summarize for human agents
- Workflows, SLA policies and round robin routing
Pros
- Lowest published per-resolution price on this list
- Three-month Envoy trial at no cost
- Free plan for up to 5 users
Cons
- Fewer documented back-end actions than Gorgias or Freddy AI
- No native voice; phone works through integrations
- Unlimited AI Drafts start on the Plus plan
Rank 5
Zendesk AI Agents
Self-improving AI agents for messaging, email and voice, included in every Zendesk Support and Suite plan.
zendesk.com8.2
out of 10
Best for: Large or growing support organizations that want AI agents and enterprise ticketing from one vendor.
Zendesk is the default choice for support organizations that already run on it or need its scale. Its AI agents work on messaging, email and voice, follow procedures written in plain language, ask clarifying questions and take actions across connected systems. Built-in QA checks every AI interaction, and the Resolution Learning Loop is meant to improve answers from each outcome. Zendesk now also sells Forethought agents as standalone AI for other help desks.
AI agents ship with every Support and Suite plan and are billed per automated resolution, meaning a request the AI closes without escalation. Support Team starts at $19 per agent per month billed yearly, but messaging and AI agents for chat come with Suite Team at $55. The included allowance is 5 automated resolutions per agent per month on lower plans and 10 on Suite Professional, so most teams will commit to more. Expect a longer setup than with Tidio or Help Scout.
Standout feature
You pay only for requests the AI closes without escalating to a human.
Use cases
Existing Zendesk customers
Turn on AI agents in messaging
Outcome: Automation inside current workflows
Contact centers
Handle call flows with voice AI agents
Outcome: Calls resolved without a handoff
Multi-brand support orgs
Write procedures in plain language
Outcome: Consistent policy-aware answers
Key features
- AI agents for messaging, email and voice
- Natural-language procedures for multi-step, multi-intent requests
- Actions across connected systems, including legacy environments
- Built-in QA to audit AI agent interactions
- Knowledge from the help center plus Google Drive and PDFs
Pros
- AI agents are part of every Support and Suite plan
- One vendor for ticketing, help center, voice and AI
- Forethought standalone agents extend Zendesk AI to other platforms
Cons
- Included automated resolutions are small, 5 to 10 per agent per month
- Messaging AI agents need a Suite plan, from $55 per agent
- More configuration than chat-first tools
Rank 6
Gorgias AI Agent
An ecommerce help desk and AI agent that answers and acts in Shopify, priced by tickets rather than seats.
gorgias.com8.1
out of 10
Best for: Shopify brands that want an AI agent that can refund, cancel and recommend products.
Gorgias is the ecommerce specialist on this list. Its AI Agent learns from your help center, product catalog, policies and past conversations, then answers shoppers and takes actions in Shopify, including full or partial refunds and order cancellations. Gorgias publishes automation rates by intent: in its own data, product questions reach 82% and billing questions 31%, which is a useful reminder that not every request type automates equally. Gaia, its assistant, lets you set up skills and pull reports in plain language.
The help desk is priced by tickets, not seats, which helps teams with many part-time agents. Starter with AI Agent costs $40 a month for 50 tickets and 30 automated interactions, Basic $90 a month ($77 billed annually), and Pro $550. Beyond the allowance, each automated interaction costs $1.50, so high-volume brands should model costs on the Pro and Advanced tiers.
Standout feature
Gorgias AI Agent can issue refunds and cancel orders directly in Shopify.
Use cases
Shopify fashion brands
Handle sizing and product questions
Outcome: More questions answered before purchase
DTC support teams
Automate refunds and cancellations
Outcome: Order changes closed without an agent
Seasonal brands
Scale for peak periods
Outcome: No added seats for temporary staff
Key features
- Actions in Shopify such as full or partial refunds and order cancellations
- Trained on help center, catalog, policies and past conversations
- Tone of voice settings per channel: email, chat, SMS and social
- Gaia assistant to configure skills and report in plain language
- Accuracy and handover reporting broken down by intent
Pros
- Priced by ticket volume, not per agent seat
- Strong ecommerce actions out of the box
- AI Agent included on every plan when added
Cons
- Overage of $1.50 per automated interaction is the highest per-unit rate here
- Built for ecommerce, less suited to SaaS or B2B support
- Starter is billed monthly only
Rank 7
Decagon
An enterprise AI agent platform for chat, email and voice, built around natural-language Agent Operating Procedures.
decagon.ai7.9
out of 10
Best for: Large consumer brands that want a custom AI concierge their CX team can change without engineers.
Decagon is built for large companies that want an AI agent tuned to their own policies. Its core idea is Agent Operating Procedures: workflows written in natural language that CX teams can refine without engineering tickets, while technical teams keep control of guardrails, integrations and versioning. Duet, its AI partner, reads customer conversations, spots gaps and drafts new procedures, which Decagon says compresses days of iteration into minutes.
The platform covers voice, chat and email with memory across sessions, and adds live A/B experiments, large-scale simulations and always-on QA through Watchtower. It connects to ticketing systems, CRMs, knowledge bases and contact center software. Customer stories on its site include Chime, which cites 70% chat and voice resolution. The drawbacks are typical for this tier: there is no public price, no trial, and you buy through a demo and implementation process.
Standout feature
Agent logic is written in natural-language procedures that CX teams edit themselves.
Use cases
Fintech support teams
Automate identity-verified account requests
Outcome: Guarded, policy-compliant resolutions
Travel and hospitality brands
Rebook and update reservations by voice
Outcome: Fewer calls to human agents
CX operations leads
A/B test agent behavior
Outcome: Measured gains before rollout
Key features
- Agent Operating Procedures (AOPs) define workflows in natural language
- Duet analyzes conversations and generates, tests and refines AOPs
- Voice, chat and email channels with memory across sessions
- Live A/B experiments and simulations at scale
- Integrations with ticketing platforms, CRMs, knowledge bases and CCaaS providers
Pros
- Non-technical teams can edit agent logic in plain language
- Strong testing with experiments, simulations and Watchtower QA
- Guardrails for sensitive steps such as identity checks and refunds
Cons
- No published pricing or self-serve plan
- Aimed at enterprises, not small teams
- Requires a sales process and implementation project
Rank 8
Sierra
A conversational AI platform for enterprise customer service across chat, voice, email, SMS and WhatsApp, priced by outcomes.
sierra.ai7.8
out of 10
Best for: Enterprises in finance, telecom, healthcare, travel and retail that want a partner-built AI agent.
Sierra targets large enterprises that want an AI agent to handle end-to-end tasks, not just answer FAQs. One agent can run across voice, chat, email, SMS, WhatsApp and ChatGPT in 59 languages, and it connects to systems of record so it can process an insurance claim, return an order or start a mortgage application. Ghostwriter builds an agent from uploaded SOPs, transcripts or a plain-English description, and Explorer answers questions about agent performance using conversation data.
Sierra pioneered outcome-based pricing, so you pay when the software achieves agreed outcomes, and it pairs that with an agent development team that has supported hundreds of deployments. It says 40% of the Fortune 50 work with it. The model fits companies with large, complex service operations. Smaller teams will find no public price, no trial and a deployment measured in weeks.
Standout feature
Sierra charges only when its agent achieves the outcomes you agree on.
Use cases
Insurers
Process claims through an AI agent
Outcome: Claims started without a call queue
Telecom providers
Handle plan and billing changes by voice
Outcome: Lower contact center load
Retailers
Process returns across chat and SMS
Outcome: Returns closed end to end
Key features
- One agent across voice, chat, email, SMS, WhatsApp and ChatGPT
- 59 languages, available around the clock
- Ghostwriter builds agents from SOPs, transcripts or plain-English goals
- Explorer, Monitors and Experiments to analyze and improve conversations
- Connects to order management, CRM and other systems of record
Pros
- Outcome-based pricing ties cost to results
- Handles complex tasks such as claims, returns and mortgage origination
- Agent development team supports each deployment
Cons
- No public pricing or self-serve option
- Deployments take weeks, not hours
- Best value only at enterprise scale
Rank 9
Ada
An enterprise AI customer service agent for voice, messaging and email with tools for coaching and testing.
ada.cx7.7
out of 10
Best for: Global enterprises that want a multilingual AI agent with structured coaching and testing.
Ada is a long-standing enterprise vendor in AI customer service, now focused on agentic automation. Its agent works across voice, messaging and email in multiple languages, and Playbooks turn complex standard operating procedures into automated flows. Ada Computer gives the agent tools to complete customer tasks rather than only reply, and the platform includes measurement, testing and coaching so CX teams can improve answers over time.
Ada says it is trusted by companies across 85+ countries and lists customers such as Pinterest, monday.com, Sky, Grab, Life360 and GoFundMe, with Betsson citing 45% of interactions resolved by Ada. Integration is through open APIs and SDKs. As with the other enterprise platforms here, there is no public price or trial: the pricing page offers a 30-minute call, so expect a sales process before you can test it.
Standout feature
Playbooks convert complex SOPs into automated, agentic workflows.
Use cases
Global consumer apps
Support users in many languages
Outcome: One agent across markets
Airlines
Automate booking and travel questions
Outcome: Higher automated resolution
CX teams with complex SOPs
Turn procedures into Playbooks
Outcome: Consistent multi-step resolutions
Key features
- AI agent for voice, messaging and email
- Playbooks to automate complex SOPs with agentic AI
- Ada Computer gives the agent tools to complete customer tasks
- Measure, test and coach the agent at scale
- Open APIs and SDKs for enterprise integrations
Pros
- Multilingual deployment across every channel
- Coaching and testing tools for ongoing improvement
- Proven with large brands such as Pinterest, monday.com and Grab
Cons
- No published pricing, plans or free trial
- Sales-led onboarding
- Few public details on named integrations
Rank 10
Forethought
A multi-agent AI system for customer support, now part of Zendesk and sold as standalone agents for any help desk.
forethought.ai7.6
out of 10
Best for: Enterprise support teams that want AI resolution, triage and QA on their existing help desk.
Forethought takes a multi-agent approach: Solve answers and resolves customer requests, Triage classifies and routes tickets, Discover finds knowledge gaps and drafts help articles, and a QA agent scores human agent work. The agents learn from your past tickets and help center content, so they can start with useful answers rather than a blank setup. Zendesk now owns Forethought and sells its agents as standalone AI for Zendesk or any other service platform.
Plans are Team, Professional and Enterprise, all on quote. Team covers AI agents for chat and mobile with autoflows, custom actions and triage models; Professional adds email, voice and Slack agents; Enterprise adds the Solve API, knowledge gap detection and governance controls. The breadth is appealing for large teams, but there is no public price or trial, and buyers should ask how the roadmap will relate to Zendesk's own AI agents.
Standout feature
Four specialist agents cover resolution, triage, knowledge gaps and QA.
Use cases
Marketplaces with heavy ticket volume
Auto-classify and route tickets
Outcome: Tickets reach the right agent faster
Multi-brand companies
Run separate AI personas per brand
Outcome: On-brand answers from one platform
Support ops leads
Find gaps in help content
Outcome: New articles drafted by AI
Key features
- Solve agent resolves requests on chat, email, voice, Slack and headless API
- Triage agent classifies and routes tickets with pre-built or custom models
- Discover agent surfaces knowledge gaps and drafts articles
- QA agent scores human agent tickets
- Trains on past tickets and help center content
Pros
- Covers resolution, triage, insights and QA in one system
- Works on Zendesk or other service platforms
- Multibrand add-on supports up to 20 brands
Cons
- Every plan requires a quote
- Email, voice and Slack agents start on Professional
- Roadmap now tied to Zendesk ownership
Frequently asked questions
+What is the best AI customer service chatbot in 2026?
Intercom Fin ranks first in our comparison for its channel coverage, help desk integrations and $0.99 per outcome pricing. Freshdesk Freddy AI Agent is the best value bundle at $19 per agent a month, and Tidio Lyro is the easiest for small teams.
+How much does an AI customer service chatbot cost?
Per-resolution prices range from $0.75 with Help Scout Envoy to $0.99 with Intercom Fin and $1.50 per automated interaction past the allowance with Gorgias. Bundled plans start at $19 per agent a month with Freshdesk and Zendesk, and Tidio Lyro starts at $32.50 a month. Decagon, Sierra, Ada and Forethought quote custom prices.
+Is there a free AI chatbot for customer service?
Tidio and Help Scout have free help desk plans, and Help Scout lets you try Envoy free for three months. Intercom offers a 14-day trial with unlimited Fin outcomes, and Freshdesk includes 500 Freddy AI Agent sessions once per account.
+Can I add an AI chatbot to the help desk I already use?
Yes. Intercom Fin works on Salesforce, HubSpot, Zendesk, Freshworks and others, Tidio Lyro can be added to Zendesk or Salesforce, and Forethought agents run on Zendesk or other platforms. Decagon, Sierra and Ada also integrate with existing ticketing systems.
+What resolution rate should I expect?
Vendors report very different figures: Tidio cites a 75% average for Lyro and Help Scout a 73% average for Envoy, while Gorgias shows rates from 31% for billing to 82% for product questions. Your rate depends on how complete your help content is and which actions the bot can take.
About this list
Updated November 9, 2026 by the Mojolin research desk. Mojolin is self-funded
Questions or corrections: editorial@mojolin.com
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