Best software · Customer support
10 Best Support QA Software of 2026
This list is for support managers and QA leads who score conversations against a scorecard and turn the results into coaching. We compared documented features and published prices for 10 tools. Zendesk QA, evaluagent, Kaizo, Scorebuddy and SupportLogic are dedicated quality platforms; Hiver and Dialpad include QA inside a help desk or contact center plan; Supportman, Convin and Insight7 cover small teams and tight budgets. Scores reflect features (40%), ease of use (30%) and value (30%).
By the Mojolin research desk · Updated November 12, 2026 · 10 tools compared · Prices checked on vendor pages, latest November 12, 2026
Questions or corrections: editorial@mojolin.com
Mojolin is self-funded How we score
Zendesk QA is our top pick: AutoQA reviews every human and AI agent interaction, Spotlight flags churn risks and knowledge gaps, and coaching sits in the same tool. evaluagent is the best choice for contact centers that need custom scorecards, calibration and transparent seat pricing from $35 per user a month. Kaizo is the strongest Zendesk and Salesforce add-on for teams that want gamification alongside AutoPilot QA. If budget is the constraint, Convin has a free manual QA platform and Supportman scores every closed Intercom conversation on its $15 Pro plan.
Top picks
Comparison table
| # | Tool | Pricing | Score | |
|---|---|---|---|---|
| 1 |  Zendesk QA | Support teams already on Zendesk | Included in the Workforce Engagement Bundle at $50 per agent per month billed yearly; on Zendesk Suite plans QA is listed as an add-on | 8.7 |
| 2 |  evaluagent | Contact centers that want published seat pricing | AutoQM & Improvement from $35 per user per month; AutoQM + Conversation Intelligence from $65 per user per month; per-conversation pricing for AI agents | 8.6 |
| 3 |  Kaizo | Zendesk and Salesforce teams that want gamified QA | See vendor pricing (USD check pending); Insight, Intelligence and Enterprise plans billed per seat, quoted on request | 8.4 |
| 4 |  Supportman | Small Intercom teams on a budget | Basic $5 per user per month and Pro $15 per user per month billed annually; AI evaluations are included on Pro | 8.3 |
| 5 |  Scorebuddy | Contact centers and BPOs with CCaaS phone systems | See vendor pricing (USD check pending); Foundation, Accelerate and Elite plans priced on request, free trial offered | 8.2 |
| 6 |  Hiver | Email-first teams that want QA inside their help desk | Growth from $25 per user per month billed annually; AI QA is on Elite at $85 per user per month billed annually or $95 monthly; 7-day free trial | 8.0 |
| 7 |  Dialpad Support | Phone-heavy support teams replacing their contact center | Essentials $89 per user per month; Quality Management is included on Advanced at $119 per user per month; Premium $149 adds workforce management | 7.9 |
| 8 |  SupportLogic | Enterprise B2B support teams with complex cases | See vendor pricing (USD check pending); QA and Core bundles listed as contact for pricing | 7.8 |
| 9 |  Convin | Call centers starting manual QA for free | Free manual Quality Management Software; automated QA and other suites priced on request | 7.7 |
| 10 |  Insight7 | Small teams scoring a limited number of calls | Pro $99 per month billed $990 a year for 1 user and 50 analyses; Business $299; Plus $1,499 | 7.4 |
Scoring weights
Every tool gets three editorial scores out of 10, from vendor documentation, product pages and the published price. The overall score is the weighted average below, the same method on every list. Full method
The full ranking
Rank 1 · Best overall
Zendesk QA
AI quality assurance inside Zendesk that scores every human and AI agent interaction and links results to coaching.
zendesk.com8.7
out of 10
Best for: Support teams already on Zendesk
Zendesk QA is the most complete option for teams that already run support in Zendesk. AutoQA reviews every interaction rather than a sample, covering voice, BPO partners and AI agents as well as email and chat. Managers can start with built-in categories such as Empathy and Solution, then write custom prompt-based categories for their own standards. Spotlight surfaces the conversations a manager should read first: churn risks, escalations, knowledge gaps, stuck loops and dead air on calls. AI Agent QA puts bot and human scores side by side, which matters as more tickets are handled by automation. Coaching is built in, with 1:1 sessions and scheduled training.
The catch is packaging. On Zendesk's pricing page, Suite plans mark quality assurance as requiring a QA add-on, and the Workforce Engagement Bundle that includes QA, workforce management and coaching costs $50 per agent per month billed yearly on top of the Suite. Teams outside Zendesk should look at evaluagent or Scorebuddy instead.
Standout feature
AutoQA scores 100% of interactions, including AI agents, voice and BPO teams.
Use cases
Support managers on Zendesk
Score every ticket and call against the team scorecard
Outcome: Quality scores for all agents instead of a small sample
Teams running AI agents
Compare bot and human quality side by side
Outcome: Clear cases where the AI agent should hand off to a person
Teams working with BPOs
Hold outsourced agents to the in-house standard
Outcome: One quality score across internal and partner teams
Key features
- AutoQA scores 100% of interactions, including AI agents, voice and BPO teams
- Out-of-the-box categories such as Empathy and Solution, plus custom prompt-based categories
- Spotlight flags churn risks, escalations, stuck conversation loops and dead air on calls
- AI Agent QA compares bot and human scores side by side
- 1:1 coaching and scheduled training sessions for agents who need support
Pros
- Scores human and AI agent conversations with the same standards
- Covers voice and BPO teams, not only tickets
- Free service quality audit offered to existing Zendesk customers
Cons
- QA is sold as an add-on or bundle on top of a Zendesk Suite plan
- The QA product page lists no standalone price; you contact sales
- Best suited to teams whose conversations already live in Zendesk
Rank 2 · Runner-up
evaluagent
An AutoQM platform for automated QA scoring, calibration, coaching and performance management across human and AI agents.
evaluagent.com8.6
out of 10
Best for: Contact centers that want published seat pricing
evaluagent is built for QA teams that want automation without losing human control. The AutoQM & Improvement plan, from $35 per user per month, includes automated scoring on every conversation, custom scorecards, voice transcription with multi-language support, coaching workflows and performance dashboards. SmartScore AI line items handle qualitative criteria and explain their reasoning, and auto-publish and auto-fail rules decide which scored conversations reach agents or reviewers. Manual review and calibration sessions remain, so QA leads can check the AI and keep evaluators aligned. A Quality of Feedback measure tracks how useful evaluator comments are, and two-way acknowledgement lets agents respond.
The $65 bundle adds conversation intelligence: reason for contact detection, topic and theme tracking, sentiment trends and predicted metrics such as xCSAT. evaluagent applies the same features to AI agent conversations and offers per-conversation pricing for them, including fabrication detection for bots. There is no free plan, and both seat plans start with a demo.
Standout feature
Automated QA, calibration and coaching from a published $35 per user per month.
Use cases
QA leads in contact centers
Automate scoring while keeping calibration sessions
Outcome: Full coverage with reviewers focused on edge cases
Teams deploying chatbots
Check bot answers for invented information
Outcome: Hallucinations caught before they reach more customers
Team leaders
Run coaching sessions and track goals
Outcome: Coaching tied to scored conversations
Key features
- Automated QA scoring on 100% of conversations with custom scorecards
- Manual review and calibration sessions for human-in-the-loop checks
- SmartScore AI line items that score qualitative criteria with reasoning
- Fabrication detection for bot responses that invent information
- Coaching workflows, goals, gamification and leaderboards
Pros
- Publishes starting seat prices on its pricing page
- Tracks the quality of evaluator feedback itself (QoF)
- Consumption-based pricing available for AI agents and variable volume
Cons
- Conversation intelligence features such as sentiment and topics need the $65 bundle
- Both plans route through a demo booking before purchase
- No free plan
Rank 3 · Also great
Kaizo
AI quality assurance and coaching for support teams on Zendesk and Salesforce, with gamification built in.
kaizo.com8.4
out of 10
Best for: Zendesk and Salesforce teams that want gamified QA
Kaizo focuses on support teams that want QA to run with little manual effort and want agents to engage with it. Every plan runs AutoPilot QA on all conversations and includes performance dashboards, AI summaries, on-demand transcription and a ready-to-use scorecard. The Insight plan for 1 to 25 seats allows 10 custom automated criteria along with assignments, calibration, challenges, gamification and missions. Intelligence, for 26 or more seats, raises that to 25 criteria and adds AI coaching cards that draft feedback from ratings and link it to the source conversations, plus automated BI exports and a dedicated CSM. Enterprise allows 50 criteria and adds custom dashboards, data retention controls and audit logs.
Kaizo publishes no prices. Its pricing page says all plans are billed per seat and asks you to talk to sales for a quote, so budget comparisons need a call. Teams outside Zendesk or Salesforce should check integrations before a demo.
Standout feature
AutoPilot QA on every plan, with 10 to 50 custom automated criteria by tier.
Use cases
Growing support teams under 25 seats
Start automated QA with a ready-made scorecard
Outcome: Full coverage without building a rubric from scratch
QA managers
Run calibration and assignments for reviewers
Outcome: Consistent scores across evaluators
Team leads
Turn ratings into coaching cards
Outcome: Feedback linked to the exact conversation
Key features
- AutoPilot QA on every conversation on all plans
- Ready-to-use QA scorecard plus 10, 25 or 50 custom automated criteria by plan
- Assignments, calibration and challenges for QA workflows
- AI coaching cards on Intelligence and Enterprise
- Gamification and missions to engage agents
Pros
- Every plan scores 100% of conversations
- Clear plan limits for custom automated criteria
- SOC 2 Type II, ISO 27001 and GDPR listed on its Trust Center
Cons
- No public prices; every plan is quoted
- AI coaching cards start on the Intelligence plan (26+ seats)
- Third-party integrations beyond the core ones are an Enterprise feature
8.3
out of 10
Best for: Small Intercom teams on a budget
Supportman is the lightest way for an Intercom team to start scoring quality. It lives in Slack: the $5 Basic plan sends CSAT ratings, alerts and weekly reports to channels, and the $15 Pro plan adds the QA layer. On Pro, AI evaluations score every closed conversation from 0 to 100 with no cap, a dashboard shows CSAT, DSAT and quality trends, and per-agent coaching scores come with an audit trail. CSAT prediction flags conversations likely to end in a bad rating, and Supportman also scores tickets closed by Intercom's Fin AI agent, which helps teams check automation quality. Kudos cards and leaderboards keep feedback positive.
The limits are clear. Only Intercom and Slack are supported, the plan applies to the whole workspace, and a custom rubric calibrated to your standards needs Enterprise. Supportman also notes its evaluations are built for coaching, not employment decisions. Pro has a $50 monthly minimum and a 30-day money-back guarantee on annual plans.
Standout feature
Uncapped AI evaluations of every closed Intercom conversation for $15 per user a month.
Use cases
Startup support leads on Intercom
Score every closed conversation without a QA hire
Outcome: Per-agent quality scores in Slack each week
Teams using Fin
Audit tickets the AI agent closed
Outcome: Independent quality checks on automated replies
Managers
Catch conversations heading for a bad CSAT
Outcome: A chance to step in before the rating lands
Key features
- AI evaluations with 0 to 100 scoring on every closed conversation (Pro)
- Per-agent coaching scores and an audit trail for every decision
- CSAT prediction that flags conversations heading for a bad rating
- Independent scoring of Fin-closed tickets
- Kudos recognition cards, streaks and leaderboards
Pros
- No cap on conversations scored on Pro
- Connects to Slack and Intercom in under 2 minutes, per the vendor
- 30-day money-back guarantee on annual plans
Cons
- Works only with Intercom and Slack
- AI evaluations are not available on the $5 Basic plan
- Custom QA rubrics require the Enterprise plan
Rank 5
Scorebuddy
A contact center QA platform with custom scorecards, calibration, AI auto scoring, coaching and BI.
scorebuddyqa.com8.2
out of 10
Best for: Contact centers and BPOs with CCaaS phone systems
Scorebuddy suits contact centers and BPOs that run voice on a CCaaS platform and want a structured QA program. The Foundation plan is a complete manual QA tool: customizable scorecards, QA workflows, a calibration module, agent dashboards, root cause analysis, compliance reporting and peer-to-peer scoring. Accelerate, the most popular plan, adds AI Auto Scoring with 500 monthly AI scores, an in-app coaching module, the ScorebuddyCX BI tool with custom dashboards and connectors for Genesys, Amazon Connect, NiCE CXone, Five9, Talkdesk and Dixa. Elite adds conversation analytics, AI voice transcription, a Salesforce integration, an open API, single sign-on, 1,000 monthly AI scores and a choice of EU, US or UK data regions.
Every plan is priced on request, so you cannot compare costs without a call, and AI scoring beyond the included credits is sold as an add-on. A free trial is offered from the pricing page, and a learning management system is available on Accelerate and Elite.
Standout feature
Calibration, peer scoring and compliance reporting are included even on the entry Foundation plan.
Use cases
BPO quality teams
Run calibration across many client programs
Outcome: Consistent scoring standards between evaluators
Regulated contact centers
Report on compliance scorecard items
Outcome: Evidence of policy adherence for audits
Voice-heavy support teams
Pull calls from Genesys or Five9 into QA
Outcome: Scored calls without manual uploads
Key features
- Customizable scorecards, QA workflows and a calibration module on every plan
- AI Auto Scoring with 500 monthly AI scores on Accelerate and 1,000 on Elite
- In-app coaching module and ScorebuddyCX BI dashboards on Accelerate
- CCaaS integrations for Genesys, Amazon Connect, NiCE CXone, Five9, Talkdesk and Dixa
- Conversation analytics, AI voice transcription and data region choice (EU, US, UK) on Elite
Pros
- Peer-to-peer scoring and compliance reporting on the entry plan
- Wide list of contact center platform integrations
- Optional learning management system add-on
Cons
- No public prices on any plan
- AI Auto Scoring is capped by monthly credits
- Salesforce integration, SSO and open API require Elite
Rank 6
Hiver
A help desk that runs in Gmail or as an omnichannel inbox, with AI QA on its Elite plan.
hiverhq.com8.0
out of 10
Best for: Email-first teams that want QA inside their help desk
Hiver is a help desk first, and its QA feature makes sense for teams that would rather not buy a separate quality platform. On the Elite plan, AI QA automatically evaluates agent responses, scores quality, flags gaps and surfaces coaching opportunities. Elite also adds AI Insights, which sorts conversations into topics and subtopics, and Customer Intelligence for sentiment, account health and churn signals, plus skill-based routing, custom objects, SSO and HIPAA compliance. Hiver works inside Gmail or as a dedicated omnichannel platform, which suits email-heavy support, finance and operations teams.
The trade-off is depth and price. Elite costs $85 per user per month billed annually, or $95 monthly, compared with $25 for Growth, and Hiver's pricing page does not describe calibration, disputes or custom scorecard criteria. Teams that need a formal QA program with reviewers should pick a dedicated tool. The 7-day trial opens the Elite plan, so you can test AI QA on real conversations first.
Standout feature
AI QA, AI Insights and Customer Intelligence bundled into one help desk plan.
Use cases
Support teams working in Gmail
Score agent replies without leaving the inbox
Outcome: Quality feedback in the tool agents already use
Operations managers
Spot recurring issues by topic
Outcome: Clear lists of what customers write in about
Account teams
Watch sentiment and churn signals
Outcome: Earlier warning on unhappy accounts
Key features
- AI QA evaluates team responses, scores quality, flags gaps and surfaces coaching opportunities
- AI Insights groups conversations into topics and subtopics
- Customer Intelligence tracks sentiment, account health and churn signals
- Skill-based routing on Elite
- Shared inbox and ticketing inside Gmail or a dedicated omnichannel app
Pros
- QA, help desk and AI agents in one subscription
- 7-day free trial gives access to the Elite plan
- SSO, HIPAA compliance and custom roles on Elite
Cons
- AI QA is only on the top Elite plan
- Fewer QA controls such as calibration than dedicated QA tools
- Only useful if you also move your help desk to Hiver
Rank 7
Dialpad Support
An AI contact center with real-time coaching, AI CSAT and QA scorecards on its Advanced plan.
dialpad.com7.9
out of 10
Best for: Phone-heavy support teams replacing their contact center
Dialpad Support fits teams whose support runs mainly on the phone and who would rather have QA built into the contact center than bolted on. The Essentials plan at $89 per user per month covers omnichannel routing, a power dialer, AI transcripts with recaps, PII redaction and sentiment, plus screen recording. QA arrives on Advanced at $119 per user per month: Quality Management adds AI CSAT, scorecards, playbooks and a Coaching Hub, and Live Coach adds real-time assist and custom moments that prompt agents during calls. Premium at $149 adds workforce management for forecasting, scheduling and adherence.
The value depends on replacing your current phone system. If your calls already run through Genesys, Five9 or another CCaaS, a dedicated QA tool such as Scorebuddy that integrates with it is a smaller change. Dialpad's FAQ notes that all plans include real-time dashboards and historical data, and Premium adds admin and reporting APIs.
Standout feature
Scorecards, AI CSAT and a Coaching Hub included with the $119 Advanced contact center plan.
Use cases
Phone support managers
Score calls with scorecards and AI CSAT
Outcome: Quality data on every call without surveys
New agents
Get real-time prompts during live calls
Outcome: Fewer mistakes while still ramping up
Contact center leads
Combine QA with forecasting and scheduling
Outcome: Staffing and quality managed in one tool on Premium
Key features
- Quality Management with AI CSAT, scorecards, playbooks and a Coaching Hub on Advanced
- Live Coach with real-time assist, AI assistant and custom moments
- AI transcripts, recaps, PII redaction and sentiment on every plan
- Omnichannel routing for voice and digital channels
- Workforce management with forecasting, scheduling and adherence on Premium
Pros
- QA, coaching and the phone system come from one vendor
- AI CSAT estimates satisfaction on calls without a survey
- Real-time coaching helps agents during the call, not only after
Cons
- Quality Management is not on the $89 Essentials plan
- Only worth it if you also move your contact center to Dialpad
- Advanced and Premium are sold through sales
Rank 8
SupportLogic
A support experience platform whose QA product combines auto QA, manual QA, voice analytics and coaching agents.
supportlogic.com7.8
out of 10
Best for: Enterprise B2B support teams with complex cases
SupportLogic is aimed at larger B2B support organizations that want QA as part of a broader support analytics platform. Its QA bundle lists auto QA and manual QA, custom scorecards, arbitration for disputed scores, a Grade the Grader feature for reviewer consistency, CES scoring and more than 54 machine learning models. Voice support includes transcription, tonal analysis, hold and dead air detection, and redaction. Checks for zero tolerance policies, profanity, professionalism, grammar and resolution help compliance-minded teams, and a Coaching Agent is positioned to QA all interactions rather than the small sample manual review reaches.
Other bundles add sentiment analysis, escalation prediction, backlog management, account health scores and case routing, which is why SupportLogic suits enterprise teams with complex, high-value cases. Every bundle is contact for pricing, and the platform does more than a team that only wants scorecards needs. Smaller teams will get faster results from Supportman, Kaizo or evaluagent.
Standout feature
Arbitration and Grade the Grader features for disputed scores and reviewer consistency.
Use cases
Enterprise support operations
QA every case and voice call against policy
Outcome: Flagged zero tolerance breaches and coaching moments
QA managers
Check reviewer consistency with Grade the Grader
Outcome: Fairer scores across evaluators
B2B support leaders
Link quality to escalations and account health
Outcome: Coaching focused on high-value accounts
Key features
- Auto QA and manual QA with custom scorecards and arbitration
- Grade the Grader to check reviewer consistency
- Voice transcription with tonal analysis, hold detection and dead air detection
- Zero tolerance policy, profanity and professionalism detection
- Coaching Agent that QAs 100% of customer interactions
Pros
- Detailed QA checks such as resolution detection and grammar checks
- Pairs QA with escalation prediction and sentiment in other bundles
- Built for B2B support with account health and case prioritization
Cons
- All bundles are contact for pricing
- More platform than a team needing only scorecards
- Setup involves CRM writeback and data cloud configuration
Rank 9
Convin
A conversation intelligence platform with automated QA and a free manual quality management tool.
convin.ai7.7
out of 10
Best for: Call centers starting manual QA for free
Convin is worth a look for teams that run QA in spreadsheets today and want to move to a real tool at no cost. Its free Quality Management Software is a manual QA platform with a flexible call auditing template, an automated audit workflow, a detailed audit reporting dashboard, feedback and alerts, and an agent rebuttal system so agents can dispute scores. That covers the basics of a manual QA program without a contract.
When a team outgrows sampling, Convin's paid automated QA scores 100% of conversations across calls, chats and email with generative AI feedback, and its coaching suite adds automated agent coaching, leaderboards and gamification. Paid prices are not published, so you will need a demo. Convin also sells AI phone agents, collections and sales tools, so support QA is one part of a wider product, and its industry examples lean toward call centers in banking, insurance and education rather than SaaS chat support.
Standout feature
A free manual QA platform with audit templates, reporting and an agent rebuttal system.
Use cases
Small call center QA teams
Move manual audits out of spreadsheets
Outcome: Structured audits and reports at no cost
Agents
Dispute a score they disagree with
Outcome: A tracked rebuttal instead of a side conversation
Growing operations
Upgrade to automated omnichannel QA
Outcome: Full coverage without changing vendors
Key features
- Free manual QA platform with a flexible call auditing template
- Automated audit workflow and audit reporting dashboard in the free tool
- Agent Rebuttal Management System for disputed scores
- Paid automated QA scores 100% of calls, chats and emails
- Automated agent coaching, leaderboards and gamification
Pros
- Free plan covers manual audits, reporting and agent rebuttals
- Path to automated omnichannel QA on the same vendor
- Mobile app for team and agent insights
Cons
- Free tool is manual QA only
- Paid plans have no published prices
- Product focus has widened to AI voicebots and collections
Rank 10
Insight7
Call and transcript analysis with scorecards, evaluation criteria and AI coaching on higher plans.
insight7.io7.4
out of 10
Best for: Small teams scoring a limited number of calls
Insight7 analyzes recorded calls and transcripts against evaluation criteria, which makes it an option for a small team that wants to score a limited number of support calls without a contact center contract. Pro costs $99 per month billed $990 a year and covers 1 user, 50 call or transcript analyses, transcription in more than 60 languages, basic dashboards, reports and scorecards with criteria templates. Business at $299 adds 3 users, 200 analyses, keyword and scorecard alerts, PII and PHI redaction, automations and AI roleplay practice. AI coaching and feedback start on Plus at $1,499 for 20 users and 2,500 analyses.
The analysis caps are the main limit: 50 analyses a month covers spot checks, not full QA coverage. Insight7 has also broadened into AI agents for sales, collections and order taking, so support QA is no longer its only focus. Education and nonprofit teams can get 50% off Pro and Business.
Standout feature
Published plans starting at $99 a month with scorecards and transcription in 60+ languages.
Use cases
Solo QA analysts
Score a sample of support calls each month
Outcome: Consistent scorecards without a large contract
Multilingual teams
Transcribe and review calls in other languages
Outcome: QA coverage across 60+ languages
Team leads
Practice tough calls with AI roleplay
Outcome: Agents rehearse before live customers
Key features
- Reports and scorecards with evaluation criteria templates on every plan
- Transcription in 60+ languages
- Keyword, scorecard and performance alerts on Business
- AI roleplay practice from the Business plan
- AI coaching and feedback on Plus; full coaching suite on Enterprise
Pros
- Published prices for three plans
- 50% discount on Pro and Business for education and nonprofits
- PII and PHI redaction from the Business plan
Cons
- Pro covers only 1 user and 50 call or transcript analyses
- AI coaching and feedback start on the $1,499 Plus plan
- Product focus has widened to AI agents for sales and collections
Frequently asked questions
+What is the best support QA software?
Zendesk QA is the best support QA software for teams on Zendesk, because AutoQA scores 100% of interactions, including AI agents and voice. Outside Zendesk, evaluagent offers automated scoring, calibration and coaching from $35 per user per month.
+Is there free customer service QA software?
Yes. Convin offers a free manual Quality Management Software with call auditing templates, audit reporting and an agent rebuttal system. Automated scoring is a paid feature on every tool in this list.
+How much does support QA software cost?
Published prices start at $15 per user per month for Supportman Pro and $35 per user per month for evaluagent, as of November 2026. Zendesk's Workforce Engagement Bundle with QA costs $50 per agent per month billed yearly, while Kaizo, Scorebuddy and SupportLogic quote on request.
+What is AutoQA in customer support?
AutoQA is AI that scores every support conversation against your quality criteria instead of a manual sample. Zendesk QA, evaluagent and Kaizo all advertise automated scoring on 100% of conversations, with humans reviewing flagged cases and running calibration.
+What is the best QA tool for Intercom?
Supportman is the most direct fit for Intercom teams, with AI evaluations on every closed conversation on its $15 per user Pro plan. It connects only to Intercom and Slack and also scores tickets closed by Intercom's Fin AI agent.
+Can QA software score AI chatbot conversations?
Yes. Zendesk QA compares AI agent and human scores side by side, evaluagent adds fabrication detection for bots and prices AI agents per conversation, and Supportman scores Fin-closed tickets.
+What should a customer support QA scorecard include?
A scorecard usually covers accuracy, resolution, empathy, tone and process or compliance items. Zendesk QA ships categories such as Empathy and Solution, and Kaizo includes a ready-to-use scorecard you can extend with 10 to 50 custom automated criteria.
About this list
Updated November 12, 2026 by the Mojolin research desk. Mojolin is self-funded
Questions or corrections: editorial@mojolin.com
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