Best software · Customer support
9 Best Call Center Software of 2026
This list is for support and sales operations that run inbound and outbound phone queues: help desks taking customer calls, inside sales teams working call lists, and service centers that need IVR, routing, recording and supervisor tools. It covers dedicated contact center platforms such as Genesys, NICE, Five9 and Talkdesk, and lighter cloud phone systems such as Aircall and CloudTalk that add queues and dialers. We compared documented features and published prices from each vendor's own pages in November 2026. Plain office phone systems without queues are in our business phone systems list.
By the Mojolin research desk · Updated November 7, 2026 · 9 tools compared · Prices checked on vendor pages, latest November 7, 2026
Questions or corrections: editorial@mojolin.com
Mojolin is self-funded How we score
Genesys Cloud CX is the best overall pick: its entry plan at $75 per user per month billed annually already covers voice routing, speech-enabled IVR and outbound campaigns, and higher tiers add digital channels and workforce management. Dialpad is the best value for mid-size teams that want AI transcripts, a power dialer and omnichannel routing from $89 per user. Aircall and CloudTalk are the easiest way for small support and sales teams to get queues and dialers, while NICE CXone, Five9 and Talkdesk fit large operations that need deep workforce engagement and AI agents.
Top picks
Best overall
Genesys Cloud CX
8.7 / 10
Mid-size and large contact centers that want enterprise routing and IVR with clear published tiers.
Read the review →Runner-up
Dialpad
8.6 / 10
Mid-size support and sales teams that want AI transcripts and coaching without an enterprise rollout.
Read the review →Also great
Aircall
8.5 / 10
Small and growing teams that want call queues and a dialer that connect to their CRM or help desk.
Read the review →Comparison table
| # | Tool | Pricing | Score | |
|---|---|---|---|---|
| 1 | Genesys Cloud CX | Mid-size and large contact centers that want enterprise routing and IVR with clear published tiers. | Cloud CX 1 (voice) $75 per user per month billed annually; Cloud CX 2 $115; Cloud CX 3 $155; Cloud CX 4 $240 | 8.7 |
| 2 | Dialpad | Mid-size support and sales teams that want AI transcripts and coaching without an enterprise rollout. | Contact Center Essentials $89 per user per month billed annually; Advanced $119; Premium $149; free trial | 8.6 |
| 3 | Aircall | Small and growing teams that want call queues and a dialer that connect to their CRM or help desk. | Essentials $30 per license per month billed annually; Professional $50; Enterprise custom; 3 user minimum | 8.5 |
| 4 |  RingCentral RingCX | Companies already on RingCentral that want a contact center that runs in the same app. | Standard $65 per user per month paid annually ($75 monthly); Professional $95; Elite $145; Enterprise by quote | 8.4 |
| 5 |  Talkdesk | Larger support teams in regulated or specialized industries that want industry-specific editions. | Voice Essentials $105 per user per month; Digital Essentials (no voice) $85; Elite $165; Industry Experience Clouds $225 | 8.4 |
| 6 |  NICE CXone | Large contact centers that want deep workforce engagement and analytics on one platform. | Omnichannel Suite $110 per agent per month; Essential $135; Core $169; Complete $209; Ultimate $249 plus $0.25 per session; billed monthly in arrears | 8.3 |
| 7 |  CloudTalk | International sales and support teams that need local numbers in many countries. | Starter, Essential and Expert plans priced per user; 14-day free trial (see vendor pricing, USD check pending) | 8.2 |
| 8 |  Five9 | Contact centers with 50 or more concurrent agents that run heavy blended inbound and outbound work. | Core (all channels with AI) $159 per concurrent seat per month; Digital (no voice) $119; Plus, Pro and Enterprise by quote; 50 seat minimum | 8.1 |
| 9 |  Nextiva | Small support teams that want a starter contact center alongside a business phone system. | Contact center Essential from $75 per agent per month; Professional and Premium by quote; business phone plans from $15 per user | 8.0 |
Scoring weights
Every tool gets three editorial scores out of 10, from vendor documentation, product pages and the published price. The overall score is the weighted average below, the same method on every list. Full method
The full ranking
Rank 1 · Best overall
Genesys Cloud CX
A cloud contact center platform with voice and digital routing, IVR, outbound campaigns, workforce engagement and built-in AI.
genesys.com8.7
out of 10
Best for: Mid-size and large contact centers that want enterprise routing and IVR with clear published tiers.
Genesys Cloud CX gives phone-heavy teams the most complete set of contact center tools at a published price. Cloud CX 1, at $75 per user per month billed annually, is built for voice contact centers and includes call routing, speech-enabled IVR, outbound campaigns, analytics and reporting, unified communications and voice recording with screen recording. Cloud CX 2 at $115 adds digital channels, omnichannel routing, quality assurance and compliance, and knowledge tools. Cloud CX 3 at $155 adds workforce management, forecasting and scheduling, and Cloud CX 4 at $240 adds customer flow management and 30 Experience Units per named agent.
The tradeoff is metering. AI Studio, virtual agents, native bots and predictive routing draw on Genesys Cloud Experience Units, with 250 named or 350 concurrent units per organization each month included. Licenses can be named, concurrent or hourly, which helps seasonal teams. Setup is heavier than the small business tools on this list, but no other entry plan here covers IVR and outbound campaigns for voice at this price.
Standout feature
Voice routing, speech IVR and outbound campaigns are all in the $75 entry plan.
Use cases
Customer service centers
Route callers through speech-enabled IVR to skilled agents
Outcome: Fewer transfers and shorter queues
Outbound sales teams
Run outbound campaigns from the same platform as inbound
Outcome: One system for both queues
Seasonal operations
Use concurrent or hourly licenses for peak periods
Outcome: Pay closer to actual usage
Key features
- Call routing, speech-enabled IVR and outbound campaigns on Cloud CX 1
- Omnichannel routing and digital channels from Cloud CX 2
- Quality assurance and compliance from Cloud CX 2
- Workforce management, forecasting and scheduling from Cloud CX 3
- Agent Copilot, virtual agents and speech and text analytics
Pros
- Entry voice plan includes IVR and outbound campaigns
- Named, concurrent and hourly license options
- Clear published prices for four tiers
Cons
- Digital channels are an add on for Cloud CX 1
- Many AI features consume Experience Units
- Prices assume an annual commitment
Rank 2 · Runner-up
Dialpad
An AI communications platform with contact center plans that include omnichannel routing, a power dialer and real-time transcripts.
dialpad.com8.6
out of 10
Best for: Mid-size support and sales teams that want AI transcripts and coaching without an enterprise rollout.
Dialpad's contact center plans put a lot of AI into the entry tier. Essentials, at $89 per user per month billed annually, includes omnichannel routing for voice and digital, a Power Dialer, AI transcripts and recaps, PII redaction, sentiment, contact center analytics, advanced routing, screen recording and Reach Booster for local presence dialing and voicemail drop. That combination suits teams that take support calls and also work outbound call lists.
Advanced at $119 adds Live Coach, which surfaces knowledge base suggestions and generated responses during calls, plus Quality Management with AI CSAT, scorecards and playbooks. Premium at $149 adds workforce management for forecasting, scheduling and adherence, and the Admin and Reporting APIs, but it is sold on annual plans only. Supervisors can Listen In, Barge In and Take Over on calls. Dialpad is easier to start with than the enterprise suites, and the jump from phone system to contact center stays on one platform.
Standout feature
AI transcripts, PII redaction and a power dialer are included at $89 per user.
Use cases
Support teams
Route calls and chats in one queue with AI recaps
Outcome: Less after-call work
Inside sales
Work call lists with the Power Dialer and local presence
Outcome: More connects per hour
Team leads
Listen in and take over difficult calls
Outcome: Faster escalations
Key features
- Omnichannel routing for voice and digital
- Power Dialer and Reach Booster local presence dialing with voicemail drop
- AI transcripts, recaps, PII redaction and sentiment
- Live Coach and Quality Management on Advanced
- Workforce management on Premium
Pros
- AI transcripts and a power dialer on the entry contact center plan
- Listen In, Barge In and Take Over for supervisors
- Free trial
Cons
- Premium is available on annual plans only
- Admin and Reporting APIs need Premium
- Advanced and Premium are sold through sales
Rank 3 · Also great
Aircall
A cloud phone system for support and sales teams with IVR, queues, a power dialer and AI Voice Agents on every plan.
aircall.io8.5
out of 10
Best for: Small and growing teams that want call queues and a dialer that connect to their CRM or help desk.
Aircall is the simplest way on this list to give a support or sales team real call queues. Essentials costs $30 per license per month billed annually, with a minimum of three users, and includes unlimited calls within the US and Canada, SMS and MMS, a shared inbox, call recordings with AI transcripts, an IVR keypad menu with business hours scheduling, basic dashboards, 250+ integrations and 50 minutes of AI Voice Agents per month.
The call center features most teams need sit on Professional at $50: smart routing that uses CRM or help desk data such as account owner, queue callback, a Power Dialer that dials up to 1,000 imported numbers in sequence, outbound campaigns with automated retries, call whispering and barge, live monitoring and full API access. Enterprise adds unlimited global calls, SSO and HIPAA, GDPR and SOC2 compliance. Aircall lacks the workforce management and deep IVR of the enterprise suites, but it is the cheapest verified start here.
Standout feature
Call queues, IVR and AI Voice Agents start at $30 per license.
Use cases
SaaS support teams
Route callers to the account owner from CRM data
Outcome: Customers reach the right person
SDR teams
Run Power Dialer sessions from imported lists
Outcome: Steady outbound volume
Small businesses
Offer queue callback instead of hold
Outcome: Fewer abandoned calls
Key features
- IVR, basic call flows and business hours routing on Essentials
- Smart routing from CRM or help desk data and queue callback on Professional
- Power Dialer that imports up to 1,000 numbers
- Outbound call campaigns with automated retries
- 250+ integrations and 50 AI Voice Agent minutes per month
Pros
- Very quick to set up for small teams
- Unlimited calls within the US and Canada
- AI Voice Agents included on every plan
Cons
- Minimum of 3 users, 25 on Enterprise
- Power Dialer and call whispering need Professional
- Analytics history capped at six months below Enterprise
Rank 4
RingCentral RingCX
RingCentral's AI contact center with voice and 20+ digital channels, skills-based routing and a range of outbound dialers.
ringcentral.com8.4
out of 10
Best for: Companies already on RingCentral that want a contact center that runs in the same app.
RingCX is RingCentral's contact center, and it has the lowest verified entry price among the dedicated contact center platforms on this list. Standard costs $65 per user per month paid annually, or $75 monthly, and covers voice and more than 20 digital channels, ACD, IVR, skills-based routing and agent screen recording. RingCentral lists preview, progressive, predictive and voice broadcast dialers and 250+ pre-built reports, which suits teams that mix inbound support with outbound calling.
Professional at $95 includes AI Quality Management and AI Agent Assist, and Elite at $145 adds AI Supervisor Assist, AI Interaction Analytics and AI Workforce Management. Each of those can also be bought separately from $20 or $25 per user. The AI Receptionist is an add on on every plan. RingCX works inside the RingCentral app, so companies already using RingEX for office phones get one place for agents and colleagues. It is less deep than Genesys or NICE for very large centers.
Standout feature
Voice, 20+ digital channels and skills-based routing start at $65 per user.
Use cases
RingEX customers
Add a contact center without a second vendor
Outcome: One app for agents and staff
Collections and outreach teams
Run predictive and progressive dialing campaigns
Outcome: Higher agent talk time
Support managers
Score calls with AI Quality Management
Outcome: Broader review coverage
Key features
- Voice and 20+ digital channels with ACD, IVR and skills-based routing
- Preview, progressive, predictive and voice broadcast dialers
- AI Quality Management and AI Agent Assist on Professional
- AI Supervisor Assist, Interaction Analytics and WFM on Elite
- Integrations with Salesforce, Zendesk, ServiceNow, Dynamics 365 and HubSpot
Pros
- Lowest verified entry price among dedicated contact center platforms here
- Runs inside the RingCentral app with RingEX
- 250+ pre-built reports
Cons
- AI Receptionist is an add on on every plan
- Quality management and agent assist need Professional or add ons
- Monthly billing costs up to 13% more
Rank 5
Talkdesk
A cloud contact center with separate voice and digital plans, industry editions and AI agents for self-service.
talkdesk.com8.4
out of 10
Best for: Larger support teams in regulated or specialized industries that want industry-specific editions.
Talkdesk splits its entry pricing by channel. Voice Essentials, at $105 per user per month, includes voice engagement, speech recognition, voicemail transcription, Studio and routing, business intelligence through Explore and API access. Digital Essentials at $85 covers email, chat, SMS and social messaging but not phone calls, so phone queues start at the voice plan. Elite at $165 adds custom reporting, screen recording, performance management and workforce management.
The distinctive option is Industry Experience Clouds at $225, purpose built editions for financial services, insurance, healthcare and life sciences, retail, travel and hospitality, and utilities. Talkdesk's AI lineup includes Copilot, which suggests next best actions and summarizes interactions at wrap-up, Autopilot AI agents for voice or digital, Navigator routing and Identity voice biometrics. Small US and Canadian businesses under 50 employees can try Talkdesk Express, which includes 25 licenses and $100 in free credit with no contract. It costs more than Genesys at entry level for voice.
Standout feature
Industry Experience Clouds package contact center tools for specific sectors.
Use cases
Healthcare providers
Run patient lines on an industry edition
Outcome: Workflows fit the sector
Banks and insurers
Authenticate callers with voice biometrics
Outcome: Shorter verification
Large support teams
Use Copilot summaries at wrap-up
Outcome: Less manual note taking
Key features
- Voice engagement with speech recognition and voicemail transcription
- Studio and routing, dashboards, business intelligence and API access
- Elite adds custom reporting, screen recording and workforce management
- Industry Experience Clouds for financial services, healthcare, retail and more
- Copilot agent assist and Autopilot AI agents for voice and digital
Pros
- Industry editions built for specific sectors
- Talkdesk Express for US and Canadian businesses under 50 employees
- Broad AI lineup from agent assist to autonomous agents
Cons
- Voice and digital are separate entry plans
- Workforce management needs the $165 Elite plan
- Many AI products are sold through sales
Rank 6
NICE CXone
An enterprise CCaaS platform with omnichannel routing, outbound engagement, workforce engagement and Copilot AI.
nice.com8.3
out of 10
Best for: Large contact centers that want deep workforce engagement and analytics on one platform.
NICE CXone is the most complete enterprise suite here for teams that care about workforce engagement as much as routing. The core CCaaS features listed on its pricing page include voice and digital channels, omnichannel routing, proactive web engagement, recording and compliance, AI routing and outbound engagement. Suites start with Omnichannel at $110 per agent per month and step up through Essential at $135, Core at $169, Complete at $209 and Ultimate at $249 plus $0.25 per session.
The workforce engagement side covers screen recording, quality management, workforce management, performance management, voice of the customer, interaction analytics, automated summaries, Copilot for agents, supervisors and leaders, and gamification. NICE says billing is monthly in arrears with no prepay and a tiered usage model. Industry packages for banking, insurance, healthcare and retail start at $249 per agent. The cost is complexity: CXone suits large centers with admins to configure it, not a ten person team.
Standout feature
Billed monthly in arrears with no prepay, across five published suites.
Use cases
Enterprise contact centers
Forecast and schedule hundreds of agents
Outcome: Staffing matches call volume
Quality teams
Analyze interactions and coach with Copilot
Outcome: Consistent service quality
Banks
Use the banking industry package
Outcome: Core systems connected to the agent desktop
Key features
- Voice and digital channels with omnichannel and AI routing
- Outbound engagement and proactive web engagement
- Recording and compliance
- Workforce engagement: quality management, WFM and interaction analytics
- Copilot for agents, supervisors and leaders
Pros
- Monthly billing in arrears with no prepay
- Very complete workforce engagement suite
- Industry packages for banking, insurance, healthcare and retail
Cons
- Entry price is higher than most tools here
- Many capabilities depend on suite level
- More setup than small business tools
Rank 7
CloudTalk
A cloud call center for sales and support teams with call queues, IVR, power and parallel dialers and numbers in 160+ countries.
cloudtalk.io8.2
out of 10
Best for: International sales and support teams that need local numbers in many countries.
CloudTalk is built for sales and support teams that call across borders. Its pricing page lists local numbers in more than 160 countries, number porting, anti-spam number protection and branded caller ID as an add on. Call handling includes recording, tags and transfers, ring groups, call queues, queue callback, VIP queues, a visual call flow builder, business hours routing and IVR with skill and condition-based routing.
For outbound work there is click to call from a CRM or browser, an auto outbound number, a web dialer and a preview and power dialer, with a parallel dialer for up to 10 lines sold as an add on. Monitoring covers live monitoring, agent and group reporting, custom dashboards and real-time wallboards, and AI Conversation Intelligence is an add on. CloudTalk lists 95+ standard CRM, help desk and ATS integrations, with Salesforce and MS Teams on higher tiers. The Expert plan needs at least three licenses. Our USD price check is pending because the page showed euros from our location.
Standout feature
Local numbers in more than 160 countries for international calling teams.
Use cases
International sales teams
Call prospects from local numbers abroad
Outcome: Higher pickup rates
Support desks
Route VIP callers to priority queues
Outcome: Key accounts wait less
Outbound teams
Dial up to 10 lines at once with the parallel dialer
Outcome: More conversations per hour
Key features
- Ring groups, call queues, queue callback and VIP queues
- Visual call flow builder with IVR and skill-based routing
- Preview and power dialer, with a parallel dialer add on for up to 10 lines
- Local numbers in 160+ countries and number porting
- 95+ CRM, help desk and ATS integrations
Pros
- Local numbers in more than 160 countries
- Live monitoring and real-time wallboards
- Free trial without a credit card
Cons
- Expert plan needs at least 3 licenses
- Salesforce and MS Teams integrations are advanced tier features
- USD price could not be confirmed from our location
Rank 8
Five9
An enterprise cloud contact center with blended inbound and outbound, dialers, AI summaries and workforce engagement options.
five9.com8.1
out of 10
Best for: Contact centers with 50 or more concurrent agents that run heavy blended inbound and outbound work.
Five9 is a long-standing choice for large blended contact centers, and its pricing page makes the target clear: prices are per concurrent user with a minimum of 50 seats. Core, at $159 per seat per month, covers all channels with essential AI. The voice seat includes Agent Desktop Plus, geo redundancy, call recording, ACD, IVR, a dialer, reporting and queue management. The Digital plan at $119 covers digital channels only, so phone teams start at Core.
AI features listed include AI summaries, live transcription, AI insights, agent assist and AI knowledge, with 3,000 minutes per bundled seat plus usage. Five9 offers workforce engagement through its own tools or partners Verint and Calabrio, and CRM adapters for Salesforce, ServiceNow, Dynamics, Zendesk and Oracle. Plus, Pro and Enterprise are quote only. For a center below 50 concurrent agents, Five9's minimum rules it out; above that, its blended inbound and outbound tooling is a strong fit.
Standout feature
Blended inbound and outbound with geo redundancy on every voice seat.
Use cases
Large blended centers
Move agents between inbound queues and outbound dialing
Outcome: Agents stay busy
Enterprises on Salesforce
Use the Salesforce adapter in the agent desktop
Outcome: Customer context on every call
Operations leaders
Keep existing Verint or Calabrio WEM
Outcome: No forced tool change
Key features
- Blended inbound and outbound agent desktop with dialer
- ACD, IVR, call recording and queue reporting
- AI summaries, live transcription and AI agent assist
- Workforce engagement with Five9 or partners Verint and Calabrio
- CRM adapters for Salesforce, ServiceNow, Dynamics, Zendesk and Oracle
Pros
- Strong blended inbound and outbound tooling
- Geo redundancy on the voice seat
- Choice of workforce engagement vendor
Cons
- Minimum of 50 seats
- Highest entry price for voice on this list
- Higher tiers are quote only
Rank 9
Nextiva
A business communications provider with contact center plans covering voice, web chat, skills-based routing and automated workflows.
nextiva.com8.0
out of 10
Best for: Small support teams that want a starter contact center alongside a business phone system.
Nextiva sells business phone plans and a separate set of contact center plans, and the contact center Essential plan starts from $75 per agent per month. It covers voice and web chat, omnichannel conversation history, a drag-and-drop workflow builder, web and ACD callback, AI transcription and summaries on a usage basis, single screen recording and one real-time dashboard.
The limits show up quickly for growing teams. Smart call routing covers up to 5 agents on Essential and 10 on Professional, and email, SMS, dynamic scripting, supervisor dashboards and progressive, predictive and quarterback dialing modes are Professional features. Premium adds workforce management, unlimited channels and in-conversation payments. Professional and Premium prices are by quote. Nextiva lists SOC 2, ISO/IEC 27001, HIPAA and geo redundancy, plus 24/7 phone, chat and email support. Its XBert AI employee starts at $99 per month for teams that want an AI voice agent.
Standout feature
A starter contact center with voice and web chat from $75 per agent.
Use cases
Small support teams
Answer calls and web chat in one queue
Outcome: One conversation history per customer
Service businesses
Offer callbacks instead of hold
Outcome: Fewer abandoned calls
Healthcare offices
Run patient calls on a HIPAA listed platform
Outcome: Compliance requirements covered
Key features
- Voice and web chat with skills-based routing on Essential
- Drag-and-drop workflow builder and process automation
- Web and ACD callback
- Progressive and predictive dialing on Professional
- Workforce management and in-conversation payments on Premium
Pros
- Published entry price for a starter contact center
- 24/7 phone, chat and email support on all plans
- SOC 2, ISO/IEC 27001 and HIPAA listed
Cons
- Smart call routing limited to 5 agents on Essential
- Email, SMS and outbound dialing need higher plans
- Professional and Premium prices are not published
Frequently asked questions
+What is the best call center software in 2026?
Genesys Cloud CX is our top pick for mid-size and large contact centers, with voice routing, speech-enabled IVR and outbound campaigns from $75 per user per month billed annually. Dialpad is the best value for mid-size teams at $89 per user, and Aircall is the easiest start for small teams.
+What is the cheapest call center software?
Aircall Essentials costs $30 per license per month billed annually with a 3 user minimum, and includes IVR, call recording and AI Voice Agents. Among dedicated contact center platforms, RingCentral RingCX Standard is $65 per user paid annually, and Genesys Cloud CX 1 and Nextiva Essential start at $75.
+Which call center software is best for outbound calling?
Five9 and RingCX are built for blended inbound and outbound work, and RingCentral lists preview, progressive, predictive and voice broadcast dialers. For smaller teams, Aircall Professional includes a Power Dialer for up to 1,000 numbers, and CloudTalk offers a power dialer and a parallel dialer add on.
+Do call center platforms include workforce management?
Usually on higher tiers. Genesys includes it from Cloud CX 3 at $155, Dialpad on Premium at $149, Talkdesk on Elite at $165 and RingCX on Elite at $145. NICE CXone and Five9 offer workforce engagement as part of larger suites.
+What is the difference between a business phone system and call center software?
A business phone system gives employees numbers, extensions and voicemail. Call center software adds queues, skills-based routing, IVR, dialers, supervisor monitoring and reporting for teams that handle high call volumes. See our business phone systems list for office calling.
About this list
Updated November 7, 2026 by the Mojolin research desk. Mojolin is self-funded
Questions or corrections: editorial@mojolin.com
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