Best software · Customer support
10 Best NPS Software of 2026
This list is for CX teams that run a Net Promoter Score program and need to act on every response, not just report a number. We compared documented features and published prices for 10 tools. Retently, SatisMeter and Nicereply are focused NPS, CSAT and CES tools; Survicate, Zonka Feedback and SurveySparrow are broader feedback platforms with strong NPS templates; Simplesat lives inside the help desk; AskNicely is built for multi-location service businesses; and Qualtrics and CustomerGauge serve enterprise and B2B account programs priced by quote or annual contract.
By the Mojolin research desk · Updated November 9, 2026 · 10 tools compared · Prices checked on vendor pages, latest November 9, 2026
Questions or corrections: editorial@mojolin.com
Mojolin is self-funded How we score
Retently is our top pick for most CX teams: it runs NPS, CSAT and CES on email, link, in-app, kiosk and SMS channels, adds automated follow-ups and question routing, and publishes its prices, starting at $99 a month. Survicate is the best choice when product and CX teams share one survey tool across channels. Zonka Feedback is the strongest mid-market option for closing the loop with routing and location or agent reporting. If budget is tight, SatisMeter has a free plan and Nicereply starts at $59 a month billed annually. Large enterprises should look at Qualtrics, and B2B companies that want NPS tied to account revenue should look at CustomerGauge.
Top picks
Best overall
Retently
8.8 / 10
Ecommerce and B2B CX teams that want a dedicated NPS tool with published prices and closed-loop automations.
Read the review →Runner-up
Survicate
8.5 / 10
CX and product teams that run NPS across email, web and in-app and want AI help reading the comments.
Read the review →Also great
Zonka Feedback
8.4 / 10
Mid-market CX teams that need NPS by location, agent and account with automated routing.
Read the review →Comparison table
| # | Tool | Pricing | Score | |
|---|---|---|---|---|
| 1 | Retently | Ecommerce and B2B CX teams that want a dedicated NPS tool with published prices and closed-loop automations. | Ecommerce Basic $99 per month with 2,500 surveys and 3 seats; Ecommerce Pro $299; yearly billing saves 10%; separate B2B and Enterprise plans | 8.8 |
| 2 | Survicate | CX and product teams that run NPS across email, web and in-app and want AI help reading the comments. | Growth from $114 per month billed annually with 250 responses a month; Pro from $349; Enterprise from $569; 10-day free trial | 8.5 |
| 3 | Zonka Feedback | Mid-market CX teams that need NPS by location, agent and account with automated routing. | Pricing based on usage and volume, shared after a demo; 14-day free trial (USD check pending) | 8.4 |
| 4 |  Simplesat | Support teams that want NPS and CSAT embedded in Zendesk, Gorgias, Intercom or Freshdesk conversations. | Starter $119 per month billed annually or $149 monthly with 300 responses; Pro $249; Premium $499; Scale $829; 14-day free trial | 8.3 |
| 5 |  AskNicely | Multi-location service businesses that want frontline staff to see and act on NPS every day. | Learn, Grow and Transform plans priced by response volume from 500 responses, annual contracts (USD check pending) | 8.2 |
| 6 |  SatisMeter | SaaS and app teams that want in-product NPS with a free plan and simple response-based pricing. | Free plan with 25 responses a month; Growth $199 per month with 1,000 responses; Enterprise by quote; annual billing saves 10% | 8.1 |
| 7 |  Nicereply | Small support teams that want the cheapest published NPS and CSAT plan with help desk integrations. | Starter $59 per month billed annually or $79 monthly with 100 responses and 3 users; Essential $119; Growth $239; Business $359 | 8.0 |
| 8 |  SurveySparrow | Teams that want relational, transactional and lifecycle NPS across email, SMS, WhatsApp and in-app on one survey platform. | Forever free plan with 75 responses per quarter; paid Basic, Starter, Business and Enterprise plans billed yearly (USD check pending) | 7.9 |
| 9 |  Qualtrics | Large enterprises running NPS inside a company-wide voice of customer program across many channels. | Priced on request based on planned usage (USD check pending) | 7.8 |
| 10 |  CustomerGauge | B2B companies that want NPS measured per account and connected to revenue at risk. | From $24,000 per year with unlimited surveys, users and integrations; flat platform fee, never per seat | 7.7 |
Scoring weights
Every tool gets three editorial scores out of 10, from vendor documentation, product pages and the published price. The overall score is the weighted average below, the same method on every list. Full method
The full ranking
Rank 1 · Best overall
Retently
A focused customer experience survey tool for NPS, CSAT and CES with automated campaigns, follow-ups and AI topic analytics.
retently.com8.8
out of 10
Best for: Ecommerce and B2B CX teams that want a dedicated NPS tool with published prices and closed-loop automations.
Retently is the most complete dedicated NPS tool in this list for a team that wants to measure loyalty and act on it without buying a full experience suite. Every plan runs NPS, CSAT and CES surveys across email, link, embedded, kiosk, in-app and feedback button channels, with automated recurring surveys, reminders and throttling so customers are not over-surveyed. Closing the loop is built in: automated email follow-ups, question routing and Email, Slack and Teams alerts send detractor replies to the right person. AI sentiment and topic analysis sorts open comments.
Prices are public. Ecommerce Basic costs $99 a month for 2,500 surveys, 10 campaigns and 3 seats, and Pro costs $299 with API access and Zoom or chat support. B2B companies get separate plans with account-level scores, and Salesforce sits with Enterprise. Retently meters surveys sent rather than responses, so check your volume before choosing a tier.
Standout feature
Automated follow-ups and question routing on a dedicated NPS tool that starts at $99 a month.
Use cases
Ecommerce CX teams
Survey customers after purchase and delivery
Outcome: Clear CX drivers by touchpoint
B2B customer success
Run quarterly relational NPS by account
Outcome: Account-level scores to export and act on
Support leads
Route detractor comments to an owner
Outcome: Faster follow-up with unhappy customers
Key features
- NPS, CSAT and CES surveys by email, link, embed, kiosk, in-app pop-up and feedback button
- Automated recurring surveys, reminders, survey throttling and sampling
- Automated email follow-ups and question routing to close the loop
- AI-powered sentiment and text analysis with NPS benchmarks and trend groups
- Integrations with Zendesk, Freshdesk, Intercom, HubSpot, Pipedrive, Salesforce, Slack and Zapier
Pros
- Published prices and a 14-day free trial with no credit card
- Built specifically for NPS, CSAT and CES rather than general surveys
- Free data migration on all plans
Cons
- No API on Ecommerce Basic
- Salesforce integration points you to the Enterprise plan
- Plans meter surveys sent and limit campaigns to 10
Rank 2 · Runner-up
Survicate
A multichannel survey and voice of customer platform with NPS surveys, a Research Hub and an AI agent for feedback analysis.
survicate.com8.5
out of 10
Best for: CX and product teams that run NPS across email, web and in-app and want AI help reading the comments.
Survicate suits CX teams that share their survey tool with product managers and researchers. Every plan runs unlimited multichannel surveys with built-in email sending, so one NPS program can reach customers by email, on the website and inside the app. Targeting by attributes and events lets you ask at the right moment, such as after onboarding, and filtering results by CRM and marketing automation attributes shows NPS by segment. The Research Hub and AI agent gather feedback into one place and help find themes in open comments.
Growth starts at $114 a month billed annually with 250 responses, 10 seats and 25 or more integrations. That response cap is low for a large customer base, and Growth has one dashboard and standard logic, so bigger programs move to Pro at $349 a month or Enterprise at $569. The 10-day trial includes all features with no card.
Standout feature
One multichannel survey tool for NPS, product and research feedback, with an AI agent on every plan.
Use cases
SaaS product teams
Trigger in-app NPS after key events
Outcome: Scores tied to product behavior
CX managers
Segment NPS by CRM attributes
Outcome: Clear view of which segments are at risk
Research teams
Pull NPS comments into the Research Hub
Outcome: Themes found without manual tagging
Key features
- Unlimited multichannel surveys with built-in email sending
- Research Hub with an AI agent and MCP server for analyzing feedback
- 25+ native integrations on Growth and 40+ on Pro
- Targeting by attributes and events, plus webhooks and an export API
- Multilingual surveys and custom branding
Pros
- One tool for NPS, product and research surveys
- Growth includes 10 user seats
- All-features trial with no card required
Cons
- Growth caps responses at 250 a month
- Growth includes only 1 dashboard and standard survey logic
- Advanced logic and more integrations need Pro at $349 a month
Rank 3 · Also great
Zonka Feedback
An AI customer feedback platform that runs NPS, CSAT and CES on every channel and routes issues to close the feedback loop.
zonkafeedback.com8.4
out of 10
Best for: Mid-market CX teams that need NPS by location, agent and account with automated routing.
Zonka Feedback is built around the full NPS loop: collect, understand and act. Surveys run on email, SMS, WhatsApp, the website, inside apps and on offline kiosks, which suits retailers, clinics and service businesses with physical locations. AI watches responses, tickets, calls and reviews, then surfaces themes, key drivers and sentiment so you can see why a score moved. Workflows route issues to the right team and escalate them until they are resolved, and reports break results down by location, agent and account.
It connects to more than 50 tools, including Salesforce, HubSpot, Zendesk, Intercom, Slack and Jira, and offers data residency in four regions. The downside is price transparency: Zonka now shares pricing based on usage and volume after a demo, so you cannot compare costs without a sales call. A 14-day free trial is available.
Standout feature
Surveys, AI analysis, reviews and closed-loop workflows in one platform with four data residency regions.
Use cases
Multi-location retailers
Compare NPS across stores
Outcome: Weak locations found early
Support teams
Route detractor tickets in Zendesk
Outcome: Unhappy customers contacted the same day
B2B CX leads
Track NPS by account in Salesforce
Outcome: Account friction visible before renewal
Key features
- NPS, CSAT and CES surveys by email, SMS, WhatsApp, website, in-app and offline kiosk
- AI themes, key drivers, sentiment analysis and recommendations
- Workflows that route, escalate and resolve issues to close the feedback loop
- Location and agent reporting plus online reputation management
- 50+ native integrations including Salesforce, HubSpot, Zendesk and Intercom
Pros
- Covers collection, analysis and closed-loop action in one platform
- Data residency in the US, EU, Australia and India
- ISO 27001, GDPR and HIPAA compliance listed
Cons
- No public prices
- Broad feature set takes more setup than a focused NPS tool
- Reputation and AI features may be more than a small team needs
Rank 4
Simplesat
CSAT, NPS, CES and 5-star surveys that run inside your help desk, with dashboards and routing.
simplesat.io8.3
out of 10
Best for: Support teams that want NPS and CSAT embedded in Zendesk, Gorgias, Intercom or Freshdesk conversations.
Simplesat is the most natural fit when NPS belongs to the support team. Surveys embed in help desk replies, so customers can rate a conversation from the email, and every score lands next to the agent and ticket. It covers CSAT, NPS, CES and 5-star formats, gives feedback for unlimited agents and sends instant or summary notifications to email, Slack and Microsoft Teams. Integrations reach beyond help desks to HubSpot, Salesforce, Shopify, Power BI, Snowflake and PSA tools such as ConnectWise.
Starter costs $119 a month billed annually, or $149 monthly, for 300 responses, 5 account users and 1 brand. Topic detection is manual on Starter and automatic from Pro at $249, which also adds custom CSS. Multi-language surveys start on Premium. For a quarterly relational NPS program across the whole customer base, a broader tool like Retently or Survicate may fit better.
Standout feature
NPS and CSAT embedded in help desk conversations, with feedback for unlimited agents on every plan.
Use cases
Zendesk support teams
Add NPS to ticket replies
Outcome: Scores tied to agents and tickets
Support managers
Share agent feedback in Slack
Outcome: Quick recognition and coaching
MSPs
Survey clients from ConnectWise or Autotask
Outcome: Client satisfaction tracked per technician
Key features
- CSAT, NPS, CES and 5-star surveys embedded in help desk emails
- Feedback for unlimited agents with dashboards and reports
- Slack and Microsoft Teams notifications plus summary emails
- Automatic topic detection from Pro upward
- 100+ integrations across help desks, CRMs, BI tools and PSA software
Pros
- Feedback for unlimited agents on every plan
- Clear published prices with monthly or annual billing
- Strong help desk coverage, including Zendesk, Gladly and Gorgias
Cons
- Starter caps responses at 300 a month
- Automatic topic detection needs Pro
- Focused on support feedback rather than relational NPS programs
Rank 5
AskNicely
An AI-powered customer experience platform for multi-location service businesses, with NPS and CSAT surveys and frontline coaching.
asknicely.com8.2
out of 10
Best for: Multi-location service businesses that want frontline staff to see and act on NPS every day.
AskNicely is designed for businesses where frontline staff deliver the experience, such as pest control, healthcare, insurance and accounting firms with many locations. Every plan includes unlimited users, AI-powered NPS and CSAT surveys, automated workflows and leaderboards, so branch managers and technicians can see their own scores. Grow adds AI insight reports, a real-time TV display, Slack and Teams integration, assigned feedback responses and Google review requests. Transform adds in-app and white label surveys, team huddles and frontline coaching.
The NiceAI add-on answers plain-language questions such as how NPS is trending at a location, and NiceAI agents can monitor feedback and act on rules. The trade-offs are cost visibility and commitment: AskNicely publishes no prices, offers no free trial and sells mainly annual contracts. Plans over $9,600 a year include a named customer success manager.
Standout feature
Frontline coaching, leaderboards and team huddles that put NPS in front of every employee.
Use cases
Field service companies
Show each technician their NPS
Outcome: Feedback that drives daily coaching
Regional managers
Compare branches on a leaderboard
Outcome: Best practices spread across locations
Marketing teams
Ask promoters for Google reviews
Outcome: More five-star reviews from happy customers
Key features
- AI-powered CSAT and NPS surveys with automated workflows
- Feedback response assignment and AI suggested responses on Grow
- Slack and Microsoft Teams integration plus real-time TV display
- Google review manager and testimonial generation
- Team huddles, CX goals and frontline coaching on Transform
Pros
- Unlimited users on every plan
- Built for frontline teams in branches and field service
- NiceAI lets you ask plain-language questions about NPS trends
Cons
- No free trial, demo only
- No public prices
- SSO is a $1,500 a year add-on
Rank 6
SatisMeter
An NPS, CSAT, CES and product-market fit survey tool for software products, priced by responses received.
satismeter.com8.1
out of 10
Best for: SaaS and app teams that want in-product NPS with a free plan and simple response-based pricing.
SatisMeter, now part of Productboard, is a lean NPS tool for software teams. Every plan includes every feature: web, in-app, email, iOS and Android channels, targeting by user attributes, event triggers, throttling and sampling to prevent over-surveying, recurring surveys, multilingual surveys and custom design. Unlimited projects, team members and surveys keep it simple to roll out, and read-only dashboard links let anyone see results.
Pricing is based on responses received, not surveys sent. The free plan gives 25 responses a month and Growth costs $199 a month for 1,000. When you hit the limit, SatisMeter pauses sending until the next period instead of charging overages, which makes costs predictable. The gap is in closing the loop: SatisMeter focuses on collecting and reporting, with integrations such as Productboard and Segment, so teams that need assignment and follow-up workflows may want a fuller platform.
Standout feature
Every feature on the free plan, with pricing by responses received and no overage charges.
Use cases
SaaS product managers
Trigger NPS after feature use
Outcome: Loyalty data tied to product events
Early-stage startups
Track NPS on the free plan
Outcome: A baseline score at no cost
Mobile app teams
Survey iOS and Android users
Outcome: One NPS view across platforms
Key features
- NPS, CSAT, CES and product-market fit surveys
- Channels: web, in-app, email, iOS and Android
- Targeting by user attributes and triggering by events
- Survey throttling, sampling and automated recurring surveys
- Integrations with Productboard, Segment and more
Pros
- Permanent free plan with all features
- Pricing by responses received, with no overage charges
- Unlimited projects, team members and surveys
Cons
- Free plan allows only 25 responses a month
- Big jump from free to $199 a month
- Fewer closed-loop workflow features than Retently or Zonka Feedback
Rank 7
Nicereply
CSAT, CES and NPS surveys for support teams, with help desk integrations and feedback analytics.
nicereply.com8.0
out of 10
Best for: Small support teams that want the cheapest published NPS and CSAT plan with help desk integrations.
Nicereply is a straightforward choice for support teams that want NPS alongside CSAT and CES at a low price. Every plan includes all three survey types, unlimited active surveys, post-resolution and in-signature email surveys, link surveys and website pop-ups, plus Feedback Analytics and custom survey design. All integrations come with every plan, including Zendesk, Front, Help Scout and Pipedrive, and Zapier or the API cover anything else.
Starter costs $59 a month billed annually, or $79 monthly, for 100 responses and 3 users, the lowest paid entry price here. Essential at $119 raises that to 250 responses and 10 users, Growth at $239 to 1,000 and 25, and Business at $359 to 2,500 and 50. Pricing counts responses received, not surveys sent. The 14-day trial needs no card, and paid plans carry a 30-day money back guarantee. It is less suited to relational NPS across a whole customer base.
Standout feature
The lowest paid entry price here, with every integration included on every plan.
Use cases
Help Scout teams
Add NPS to email signatures
Outcome: Ongoing loyalty data from every reply
Small support teams
Run CSAT and NPS on a small budget
Outcome: Both metrics for $59 a month
Support managers
Review feedback by agent
Outcome: Coaching based on real ratings
Key features
- CSAT, CES and NPS surveys on every plan
- Post-resolution and in-signature email surveys, link surveys and website pop-ups
- All integrations, including Zendesk, Front, Help Scout and Pipedrive
- Nicereply Feedback Analytics and custom survey design
- Zapier and API access for custom workflows
Pros
- Lowest paid starting price in this list
- All integrations included on every plan
- Unlimited active surveys and a 30-day money back guarantee
Cons
- Starter allows only 100 responses a month
- Starter includes just 3 users
- Built for support feedback rather than company-wide NPS
Rank 8
SurveySparrow
A survey platform with a CX suite for NPS, CSAT and CES, conversational surveys and AI driver analysis.
surveysparrow.com7.9
out of 10
Best for: Teams that want relational, transactional and lifecycle NPS across email, SMS, WhatsApp and in-app on one survey platform.
SurveySparrow is a broad survey platform with a dedicated CX suite for NPS, CSAT and CES. It supports relational NPS on a schedule, transactional NPS after purchase, onboarding or support, and lifecycle NPS after a full customer lifecycle stage. Surveys go out by email, SMS, WhatsApp, in-app, web and mobile, and branding covers logos, colors, domains and translations. On the analysis side, key driver analysis shows what to fix first, topic analysis groups reasons for churn, and dashboards with NPS change alerts can be shared with leadership.
A forever free plan gives 75 responses per quarter and 3 active surveys, and a 14-day trial unlocks Business features for up to 50 responses. Paid prices load dynamically, so we could not confirm a USD figure from this location. Basic and Starter include a single user, and extra users cost $49 each per month, which adds up for a CX team.
Standout feature
Relational, transactional and lifecycle NPS with WhatsApp distribution and key driver analysis.
Use cases
B2C brands
Send NPS by WhatsApp and SMS
Outcome: Higher reach with mobile-first customers
CX leads
Run lifecycle NPS after onboarding
Outcome: End-to-end view of the first weeks as a customer
Executives
Get alerts when NPS changes
Outcome: Faster response to loyalty drops
Key features
- Relational, transactional and lifecycle NPS surveys
- Distribution by email, SMS, WhatsApp, in-app, web and mobile
- AI help structuring questions and follow-ups
- Key driver and topic analysis with shareable dashboards and NPS alerts
- Custom branding with logos, colors, domains and translations
Pros
- Forever free plan to start
- WhatsApp and SMS distribution for NPS
- Separate CX suite plans for NPS, CSAT and CES
Cons
- Prices load dynamically and could not be confirmed in USD here
- Basic and Starter include 1 user; extra users cost $49 per user per month
- Free plan allows 75 responses per quarter and 3 active surveys
Rank 9
Qualtrics
An enterprise experience management platform that unifies surveys, calls, chat and digital behavior into customer profiles with AI-driven actions.
qualtrics.com7.8
out of 10
Best for: Large enterprises running NPS inside a company-wide voice of customer program across many channels.
Qualtrics is the enterprise choice when NPS is one metric inside a much larger customer experience program. The platform pulls in surveys, chat, email, calls, social and digital behavior and builds 360-degree customer profiles, then uses AI to flag friction points and at-risk customers. Contact center analytics monitors every call, email and chat, digital experience analytics joins surveys with behavior, and location experience management gives branches recommended actions. Automated workflows send feedback to the right team, and Experience Agents act on it.
Qualtrics retired Delighted, the simple NPS tool it owned, and now points those customers to its own platform. That matters if you liked Delighted's simplicity, because Qualtrics is far heavier: pricing is on request and based on planned usage, and most rollouts involve sales and advisory services. For a single CX team that only needs NPS, the smaller tools above cost less and launch faster.
Standout feature
Enterprise voice of customer platform that unifies NPS with calls, chat and digital behavior.
Use cases
Enterprise CX offices
Unify NPS with call and chat analytics
Outcome: One view of experience across channels
Hotel and retail chains
Close the loop at each location
Outcome: Issues fixed while customers are still on site
Former Delighted users
Move NPS to a supported platform
Outcome: Continued NPS with deeper analytics
Key features
- Voice of customer feedback across surveys, calls, chat, social and digital behavior
- 360-degree customer profiles that unify every signal
- Contact center and digital experience analytics
- Location experience management with recommended actions
- AI Experience Agents and automated follow-up workflows
Pros
- The broadest experience management platform in this list
- Named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer
- Absorbed Delighted, so former Delighted users have a direct path
Cons
- No public prices
- Far more platform than a team that only needs NPS
- Implementation usually involves sales and advisory services
Rank 10
CustomerGauge
A B2B account experience platform that ties account-level NPS to revenue and routes feedback to the person who can act on it.
customergauge.com7.7
out of 10
Best for: B2B companies that want NPS measured per account and connected to revenue at risk.
CustomerGauge is built for one job: account-level NPS for companies that sell to companies. Instead of treating each response separately, Account-Centric NPS combines every stakeholder at an account, and Revenue-Based NPS connects those scores to revenue, risk and financial outcomes so a CEO can see what loyalty is worth. Real-time churn alerts and closed-loop workflows route feedback to the person who can fix it, and Gaige AI agents turn surveys and signals into actions. Salesforce and CRM integrations, an API and webhooks keep scores next to account data.
Pricing starts at $24,000 a year as a flat platform fee with unlimited surveys, users and integrations, and CustomerGauge never charges per seat. Most customers begin with a scoped pilot before a full rollout. That makes it a serious commitment, and B2C or ecommerce teams will be better served by Retently or Zonka Feedback.
Standout feature
Revenue-Based NPS that puts a dollar value on account loyalty, with unlimited users on every plan.
Use cases
B2B manufacturers
Survey every stakeholder at key accounts
Outcome: True account health beyond one contact
CX leaders
Show revenue at risk from detractors
Outcome: Executive support for the NPS program
Account managers
Get churn alerts in Salesforce
Outcome: Earlier action before renewal
Key features
- Account-Centric NPS across all stakeholders at an account
- Revenue-Based NPS that links scores to revenue and risk
- Real-time churn alerts and closed-loop workflows
- Salesforce and CRM integrations, API and webhooks
- Gaige AI agents and driver and root cause analysis in 199+ languages
Pros
- Unlimited surveys, users and integrations on every plan
- Built only for B2B account programs
- Starts with a scoped pilot before full launch
Cons
- Highest published starting price in this list
- Not designed for B2C or ecommerce feedback
- Annual platform fee rules out small teams
Frequently asked questions
+What is NPS software?
NPS software sends the Net Promoter Score question, how likely a customer is to recommend you on a 0 to 10 scale, and calculates your score from promoters minus detractors. Tools such as Retently and Zonka Feedback also route detractor comments to an owner and automate follow-ups so the team can close the loop.
+What is the best NPS software in 2026?
Retently is our top pick for most CX teams, with NPS, CSAT and CES, automated follow-ups and plans from $99 a month. Survicate is the better fit for CX and product teams that survey across email, web and in-app, and Zonka Feedback is strong for routing feedback across locations and agents.
+Is there free NPS software?
Yes. SatisMeter has a permanent free plan with all features and 25 responses a month, and SurveySparrow has a forever free plan with 75 responses per quarter. Retently, Survicate, Simplesat and Nicereply offer free trials instead of free plans.
+How much does NPS software cost?
Published prices in this list start at $59 a month billed annually for Nicereply Starter, $99 a month for Retently and $114 a month billed annually for Survicate Growth. Enterprise tools cost much more: CustomerGauge starts at $24,000 a year, and Qualtrics, AskNicely and Zonka Feedback share prices after a demo.
+What happened to Delighted?
Delighted's site now says the product is no longer available and points customers to Qualtrics, which owned it. Teams that want a similarly simple NPS tool can look at Retently, SatisMeter or Nicereply, while teams that want a larger platform can move to Qualtrics.
+What does closing the loop mean for NPS?
Closing the loop means following up with customers after they answer, especially detractors, and fixing the cause of their score. Look for alerts, response assignment, routing and automated follow-ups. Retently, AskNicely, Zonka Feedback and CustomerGauge all document closed-loop features.
About this list
Updated November 9, 2026 by the Mojolin research desk. Mojolin is self-funded
Questions or corrections: editorial@mojolin.com
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