Best software · Customer support
10 Best Help Desk Software for SaaS of 2026
This list is for support leads at software companies whose tickets are often bug reports, account questions and how-to requests that need product context and a fast path to engineering. We compared documented features and published prices for 10 help desks, with extra weight on three things: in-app and Slack channels, account data next to the ticket, and native links to issue trackers such as Jira and Linear. Intercom, Zendesk and Help Scout cover general SaaS support, Plain and Pylon are built for B2B teams that live in shared Slack channels, and Jira Service Management fits companies whose engineers already work in Jira.
By the Mojolin research desk · Updated November 10, 2026 · 10 tools compared · Prices checked on vendor pages, latest November 10, 2026
Questions or corrections: editorial@mojolin.com
Mojolin is self-funded How we score
Intercom is our top pick for most SaaS companies: its Messenger runs inside your product, Fin AI Agent answers routine questions at $0.99 per outcome, and the Jira for Tickets app syncs issue status and notes back to the ticket. Plain is the strongest choice for B2B SaaS teams that support customers in Slack, Teams and email, with Linear, Jira and GitHub integrations and live customer cards on the entry plan at $45 per user per month. Zendesk remains the safe choice for larger teams that need deep routing, and Pylon is the pick for account-based B2B support with a customer portal and account health scoring.
Top picks
Best overall
Intercom
8.6 / 10
SaaS companies that support users inside the product and want AI to handle routine how-to questions.
Read the review →Runner-up
Plain
8.4 / 10
B2B SaaS teams that support customers in shared Slack channels and route bugs to Linear or Jira.
Read the review →Also great
Zendesk
8.3 / 10
Growing SaaS support teams that need routing, SLAs and reporting across email, chat and phone.
Read the review →Comparison table
| # | Tool | Pricing | Score | |
|---|---|---|---|---|
| 1 | Intercom | SaaS companies that support users inside the product and want AI to handle routine how-to questions. | Essential $29 per seat per month billed annually ($19 for new customers); Advanced $85; Expert $132; Fin AI Agent $0.99 per outcome | 8.6 |
| 2 | Plain | B2B SaaS teams that support customers in shared Slack channels and route bugs to Linear or Jira. | Foundation $45 per user per month billed annually (up to 5 member seats); Horizon $99 (3 to 10 seats); Frontier custom; unlimited viewer seats | 8.4 |
| 3 | Zendesk | Growing SaaS support teams that need routing, SLAs and reporting across email, chat and phone. | Support Team $19 per agent per month paid yearly; Suite Team $55; Suite Professional $115; Copilot add-on $50 | 8.3 |
| 4 |  Pylon | B2B SaaS companies with account-based support and customer success teams working from the same tool. | Professional $89 per seat on an annual contract; Advanced $139; Enterprise by quote; AI features run on credits; phone add-on $35 per seat | 8.2 |
| 5 |  Help Scout | Small and mid-size SaaS teams that want email and chat support without heavy setup. | Free plan for 5 users; Standard $25 per user per month billed annually; Plus $45; Pro $75; AI Answers $0.75 per resolution | 8.1 |
| 6 |  Freshdesk | Budget-conscious SaaS teams that want full ticketing and AI at a low per-agent price. | Growth $19 per agent per month billed annually; Pro $55; Enterprise $89; day passes from $2 | 8.0 |
| 7 |  Front | SaaS teams where support, account management and success share customer conversations. | Starter $25 per seat per month billed annually (up to 10 seats); Professional $65 (up to 50 seats); Enterprise higher | 7.9 |
| 8 |  Jira Service Management | SaaS companies whose engineering team already runs on Jira and wants support requests in the same system. | Free for 3 agents; Standard $21.50 per agent per month; Premium $55.28; Enterprise by quote | 7.8 |
| 9 |  HubSpot Service Hub | SaaS companies that already run sales and marketing in HubSpot and want tickets on the same customer record. | Free plan at $0; Starter from $20 per seat per month ($10 offer for new customers); Professional from $100; Enterprise from $175 | 7.7 |
| 10 |  Zoho Desk | Cost-conscious SaaS teams that already use Zoho apps or want process automation on a budget. | See vendor pricing (USD check pending) | 7.6 |
Scoring weights
Every tool gets three editorial scores out of 10, from vendor documentation, product pages and the published price. The overall score is the weighted average below, the same method on every list. Full method
The full ranking
Rank 1 · Best overall
Intercom
A help desk built around an in-app Messenger, with the Fin AI Agent answering customers and a shared inbox and ticketing for the team.
intercom.com8.6
out of 10
Best for: SaaS companies that support users inside the product and want AI to handle routine how-to questions.
Intercom fits SaaS support better than most help desks because its Messenger lives inside your product, so users can search the help center, chat with Fin or open a ticket without leaving the app. Fin AI Agent is billed at $0.99 per outcome and Intercom says you pay nothing if it fails or the customer asks for a person, which keeps AI spend tied to actual resolutions. For technical tickets, the Jira for Tickets app can create or link Jira issues from the inbox and push status changes and notes back to the Intercom ticket, and custom sync rules run through Workflows.
The catch is plan structure. Essential is $29 per seat billed annually, with a $19 new-customer price, but workflow automation and multiple inboxes need Advanced at $85, and SLAs need Expert at $132. Early-stage startups should apply to the Early Stage program first, since Intercom advertises 93% off for companies under $10M raised and 15 employees or fewer.
Standout feature
Outcome-based Fin pricing means AI costs only accrue on conversations it actually resolves.
Use cases
Product-led SaaS teams
Answer how-to questions inside the app with Fin and the help center
Outcome: Fewer routine tickets reach human agents
Support engineers
Create a Jira issue from a bug ticket and follow its status
Outcome: Ticket updates arrive automatically as engineering moves the issue
Seed-stage startups
Apply for Intercom Early Stage
Outcome: Discounted access while the team is small
Key features
- Messenger live chat that runs inside your web or mobile product
- Fin AI Agent billed at $0.99 per outcome, only when it resolves the conversation
- Shared inbox, ticketing and a public help center on every plan
- Jira for Tickets app that syncs ticket types with Jira issues, including status changes and notes
- Workflow automation, multiple team inboxes and round robin assignment on Advanced
Pros
- In-app chat and help center make self-service easy for product users
- You pay nothing for Fin when it cannot answer or the customer asks for a human
- Early Stage program advertises 93% off for qualifying startups
Cons
- SLAs only arrive on the Expert plan at $132 per seat
- Copilot is a separate $29 per teammate add-on beyond the free allowance
- Jira for Tickets supports Jira Cloud only, not Jira Server
Rank 2 · Runner-up
Plain
A B2B support platform that brings Slack, Microsoft Teams, email, Discord and in-app chat into one queue with account context and AI agents.
plain.com8.4
out of 10
Best for: B2B SaaS teams that support customers in shared Slack channels and route bugs to Linear or Jira.
Plain is designed for the way B2B SaaS support often works: customers post in a shared Slack channel, an engineer needs to look at logs, and the fix lands in Linear. It puts Slack, email, Discord and in-product chat in one queue, and customer cards pull account data from your own systems into the thread, refreshed every 15 seconds according to the pricing page. Sidekick Agent investigates new threads against your logs, issue tracker and knowledge base, and can group several reports of the same problem into one incident. Linear, Shortcut, Jira, GitHub, incident.io and Rootly integrations are on every plan.
Foundation costs $45 per user per month billed annually but allows up to 5 member seats, keeps reporting history for 7 days and leaves out SLAs and Microsoft Teams, which need Horizon at $99 with a 3 seat minimum. AI usage runs on credits, with 1,000 included each month. Plain lists a startup program at 50% off.
Standout feature
Linear, Jira and GitHub integrations plus live customer cards are included on the entry plan.
Use cases
B2B SaaS support teams
Run support across dozens of shared Slack channels
Outcome: Every customer message lands in one queue with an owner
Support engineers
Link a thread to a Linear or GitHub issue
Outcome: Engineering sees the customer report next to the bug
Product teams
Send a Slack broadcast about an incident or maintenance window
Outcome: Customer replies come back as new support threads
Key features
- Slack, email and in-app channels in one queue, with Microsoft Teams on Horizon
- Linear, Shortcut, Jira and GitHub integrations on every plan
- Customer cards that show account data from your own systems inside the thread
- Sidekick Agent that checks logs, issue trackers and the knowledge base when a thread arrives
- API, webhooks, events and MCP server for headless and custom support flows
Pros
- Built for B2B support in Slack, including broadcasts to customer channels
- Engineering integrations such as Linear and GitHub are included from the entry plan
- Unlimited viewer seats let engineers and account managers follow threads
Cons
- Foundation caps member seats at 5 and SLAs start on Horizon at $99
- No free plan and only a 7 day trial
- Credit-based AI pricing takes some effort to forecast
Rank 3 · Also great
Zendesk
A full ticketing platform with AI agents, omnichannel routing and a large app marketplace, used by support teams of every size.
zendesk.com8.3
out of 10
Best for: Growing SaaS support teams that need routing, SLAs and reporting across email, chat and phone.
Zendesk is the most configurable help desk on this list, which matters once a SaaS support team grows past a handful of agents and needs routing rules, SLA policies and reports that leadership trusts. The Zendesk Support for Jira integration lets agents create or link Jira issues from a ticket and follow the product team's progress, and Zendesk's help center says it works with Jira Cloud and Data Center on every Suite plan and on Support Team and above.
The $19 Support Team plan covers email ticketing, routing and prebuilt dashboards, but most SaaS teams want in-app chat and AI agents, which start on Suite Team at $55 per agent paid yearly. Suite Professional at $115 adds more automation and AI admin tools, and Copilot is a $50 add-on. Early-stage companies can apply for the startup program, which the pricing page describes as a 6-month Suite trial for up to 50 agents.
Standout feature
The broadest routing and reporting toolkit here, with a Jira integration that also covers Data Center.
Use cases
SaaS support teams of 20 or more agents
Route tickets by product area, plan or language
Outcome: Tickets reach the right tier without manual triage
Tier 2 support
Escalate a reproducible bug to Jira from the ticket
Outcome: Agents follow the fix without leaving Zendesk
Early-stage startups
Apply for Zendesk for Startups
Outcome: Six months of Suite access for up to 50 agents
Key features
- Email ticketing, routing and prebuilt dashboards from the Support Team plan
- AI Agents, AI knowledge base and omnichannel routing on Suite Team
- Zendesk Support for Jira integration to link or create Jira issues from tickets
- Jira integration available on all Suite plans and on Support Team and above
- Startup program with a 6-month Suite trial for up to 50 agents
Pros
- Jira integration supports both Jira Cloud and Data Center
- Deep routing, SLA and reporting tools for larger queues
- Low entry price for email ticketing at $19 per agent
Cons
- Chat, AI agents and omnichannel routing need Suite Team at $55
- Copilot costs $50 per agent per month paid yearly
- More configuration work than lighter tools such as Help Scout
Rank 4
Pylon
An agentic B2B support platform that turns Slack, Teams, email, chat and phone conversations into tickets with account context.
usepylon.com8.2
out of 10
Best for: B2B SaaS companies with account-based support and customer success teams working from the same tool.
Pylon is aimed at B2B SaaS companies where support is tied to accounts: a customer posts in Slack Connect, the ticket needs usage data and code context, and a customer success manager wants to see the account's health. Every plan includes Slack Connect, email, a chat widget, WhatsApp, Discord, SMS and Telegram, and Pylon's site lists connections to Linear, Jira, PostHog, Mixpanel, LaunchDarkly and Cursor for investigation. AI agents handle answering, triage and automations on credits, and SLAs, assignment rules and a knowledge base are on the Professional plan.
The trade-off is cost and buying process. Professional is $89 per seat on an annual contract, Advanced at $139 adds Microsoft Teams, the customer portal and custom reporting, and phone is a $35 per seat add-on. Account Intelligence, which adds health scores and account timelines, costs $10 per customer account per month. There is no self-serve trial; Pylon sets one up with its sales team.
Standout feature
Connects tickets to product analytics, feature flags and code context, not just the CRM.
Use cases
B2B support teams
Turn Slack Connect messages into tracked tickets with SLAs
Outcome: No customer request is lost in a channel
Customer success managers
Track account health alongside open tickets
Outcome: At-risk accounts are visible before renewal
Support engineers
Investigate a ticket with product analytics and feature flag data
Outcome: Faster root cause before escalating to engineering
Key features
- Slack Connect, email, chat widget, WhatsApp, Discord and SMS support on every plan
- Linear and Jira issue tracking integrations, plus PostHog, Mixpanel and LaunchDarkly
- Support Agent, Assist Agent and Automations that run on AI credits
- Customer portal, custom reporting and Microsoft Teams on Advanced
- Account Intelligence add-on with health scores at $10 per customer account per month
Pros
- Brings product analytics, feature flags and code context into ticket investigations
- Covers support and customer success in one platform
- Pylon says it never charges per ticket
Cons
- Highest entry price here at $89 per seat on an annual contract
- No self-serve signup; trials are set up through sales
- Phone support is a $35 per seat add-on
Rank 5
Help Scout
A shared inbox help desk with a knowledge base, live chat and AI answers, known for being quick to learn.
helpscout.com8.1
out of 10
Best for: Small and mid-size SaaS teams that want email and chat support without heavy setup.
Help Scout suits SaaS teams that mostly answer email and website chat and want a tool new hires can learn in an afternoon. It combines a shared inbox, live chat and the Docs knowledge base, and AI Answers replies from your documentation at $0.75 per resolution. For technical tickets, the Jira integration links or unlinks Jira issues on any conversation, creates new issues with attachments, and can reopen the Help Scout conversation when the Jira issue closes, which helps agents tell the customer the bug is fixed.
The free plan covers 5 users, 1 inbox and 1 Docs site, and Standard is $25 per user per month billed annually. The Jira integration is only on Plus at $45 and Pro at $75, so SaaS teams with regular bug escalations should budget for Plus. Help Scout does not focus on B2B channels such as shared Slack, which makes Plain or Pylon a better fit for account-based support.
Standout feature
Conversations can reopen automatically when the linked Jira issue is closed.
Use cases
Early SaaS teams
Start support on the free plan with a public knowledge base
Outcome: Professional support with no software cost
Support leads
Link bug reports to Jira issues
Outcome: Conversations reopen when engineering closes the issue
Lean support teams
Let AI Answers reply from Docs articles
Outcome: Common questions get answered outside business hours
Key features
- Shared inbox with live chat and a Docs knowledge base
- AI Answers billed at $0.75 per resolution
- Jira integration to link, unlink and create issues with attachments, on Plus and Pro
- Option to reopen a conversation automatically when its linked Jira issue closes
- Free plan with 5 users, 1 inbox and 1 Docs site
Pros
- Very short learning curve for new agents
- Free plan lets a small team start at no cost
- Jira reopen option keeps follow-up on bugs from slipping
Cons
- Jira integration needs Plus at $45 per user
- Fewer B2B channels such as Slack Connect than Plain or Pylon
- Less routing depth than Zendesk for large queues
Rank 6
Freshdesk
A ticketing help desk from Freshworks with the Freddy AI Agent, a customer portal and knowledge base on every paid plan.
freshworks.com8.0
out of 10
Best for: Budget-conscious SaaS teams that want full ticketing and AI at a low per-agent price.
Freshdesk gives SaaS teams a full ticketing help desk at a low price. The Growth plan at $19 per agent per month billed annually includes ticketing, a shared inbox, a customer portal, a knowledge base and the Freddy AI Agent with the first 500 sessions included. For engineering handoffs, Freshworks documents the Atlassian Jira Plus app, which links Freshdesk tickets to Jira issues so agents can follow the fix from the ticket.
Day passes are a practical touch for SaaS companies where engineers or product managers answer tickets occasionally: they cost $2 per pass on Growth. The limits show up as the team grows. Intelligent routing, multiple SLA policies and custom dashboards need Pro at $55, and skill-based routing and audit logs need Enterprise at $89. Freshdesk is built around email and chat, so B2B teams that support customers mainly in shared Slack channels will find Plain or Pylon a closer fit.
Standout feature
Day passes let engineers help with tickets without a full seat.
Use cases
Small SaaS support teams
Run ticketing, a portal and a knowledge base for $19 per agent
Outcome: A complete help desk at a low monthly cost
Engineers on rotation
Use day passes to answer escalated tickets
Outcome: No full seat for occasional helpers
Support leads
Link tickets to Jira issues through Jira Plus
Outcome: Bug status is visible from the ticket
Key features
- Ticketing and shared inbox with a customer portal and knowledge base on Growth
- Freddy AI Agent with the first 500 sessions included on every paid plan
- Atlassian Jira Plus app to link Freshdesk tickets with Jira issues
- Intelligent routing, multiple SLA policies and custom dashboards on Pro
- Day passes for occasional agents and MCP actions sold per 1,000
Pros
- Lowest paid entry price here alongside Zendesk at $19 per agent
- AI Agent sessions included instead of billed from the first conversation
- Day passes suit engineers who help with tickets now and then
Cons
- Intelligent routing and multiple SLAs need Pro at $55
- Jira link runs through a marketplace app rather than built-in settings
- Less suited to Slack-based B2B support
Rank 7
Front
A collaborative inbox and ticketing platform that keeps email, chat and other channels in one shared workspace.
front.com7.9
out of 10
Best for: SaaS teams where support, account management and success share customer conversations.
Front works well for SaaS companies where customer conversations are shared across support, account management and success, because it keeps an email-style workspace that non-support staff already understand. Its Jira integration is strong for the price: on every plan, agents can create and link Jira issues, send and receive comments and see real-time status inside Front, and pre-built connectors expose Jira API actions to rules and macros without code. A Jira MCP Connector lets Front's AI look up, create, update and comment on issues from a conversation.
Starter at $25 per seat per month billed annually is limited to single-channel support and 10 seats, so teams that want email and chat together move to Professional at $65 per seat with up to 50 seats. AI tools are add-ons. Front is less of a fit for teams that need a full in-app messenger or Slack Connect as the main channel.
Standout feature
Two-way Jira comments and live status are included even on the Starter plan.
Use cases
Account managers and support
Work the same customer threads in one shared inbox
Outcome: Fewer duplicate replies and clearer ownership
Support engineers
Create a Jira issue and sync comments from a conversation
Outcome: Engineers and agents see the same discussion
Ops leads
Automate Jira actions in rules and macros
Outcome: Common escalations run without manual steps
Key features
- Shared inbox with ticketing and a no-code public knowledge base
- Jira integration to create and link issues, sync comments and see live status, on all plans
- Jira MCP Connector so Front's AI can look up, create, update and comment on issues
- Omnichannel support and enhanced automation on Professional
- Pre-built connectors that expose Jira API actions to rules and macros
Pros
- Jira integration is available from the Starter plan
- Email-style interface that account managers pick up quickly
- 14 day trial of Professional features without a credit card
Cons
- Starter is single-channel and capped at 10 seats
- Omnichannel support needs Professional at $65
- AI features are sold as add-ons
Rank 8
Jira Service Management
Atlassian's service desk built on Jira, with request queues, SLAs and a portal that connect support directly to development work.
atlassian.com7.8
out of 10
Best for: SaaS companies whose engineering team already runs on Jira and wants support requests in the same system.
Jira Service Management makes sense for SaaS companies where engineering already lives in Jira, because support requests and development work sit in the same system rather than two tools joined by an integration. Requests arrive from email, chat tools and a self-service portal into queues with SLAs, and agents can link them to development work items so escalation to the team that owns the bug is a few clicks. Employees and customers can also raise requests from Slack through conversational ticketing, and Standard adds Rovo agents for AI search and chat.
The free plan covers 3 agents and Standard is $21.50 per agent per month, which is cheap for what you get. The trade-off is that the product comes from IT service management, so setting up a polished customer-facing support experience takes more work than in Intercom or Help Scout, and there is no in-app messenger. Choose it when tight engineering alignment matters more than chat polish.
Standout feature
Support tickets and engineering work items live in the same Jira system.
Use cases
Engineering-led SaaS companies
Route customer bug reports straight into Jira projects
Outcome: No sync app between support and development
Small support teams
Run a customer portal on the free plan
Outcome: Structured intake for up to 3 agents at no cost
Platform teams
Handle incidents and change requests next to customer tickets
Outcome: One place to see what affects customers
Key features
- Service desk portal and request queues fed by email, chat tools and the portal
- Queues and SLAs to triage, track and assign incoming requests
- Linked work items so support requests connect to development tickets in Jira
- Conversational ticketing from Slack
- Rovo agents, search and chat on the Standard plan
Pros
- Support and engineering share one Jira system with no sync app
- Free plan for up to 3 agents
- Trial can be extended to 30 days on request
Cons
- Built around service management, so setup feels heavier than Help Scout or Intercom
- No in-app messenger like Intercom's
- Best value only if your company already uses Jira
Rank 9
HubSpot Service Hub
HubSpot's customer service software, with ticketing, live chat and a help desk workspace on the same CRM as marketing and sales.
hubspot.com7.7
out of 10
Best for: SaaS companies that already run sales and marketing in HubSpot and want tickets on the same customer record.
HubSpot Service Hub earns its place for SaaS companies that already run marketing and sales in HubSpot, because tickets land on the same CRM record as deals, renewals and product-qualified leads. That gives account owners a clear view of support history before a renewal call, and gives agents context on plan and contract without another integration. The free plan includes ticketing, team email and Breeze Assistant, and Starter adds simple ticket automation, multiple pipelines and live chat.
The weak point for technical SaaS support is that the strongest help desk features sit high in the price list. The help desk workspace, customer agent and knowledge base start on Professional at $100 per seat per month, and skill-based routing is on Enterprise at $175. Starter is $20 per seat, with a $10 offer shown for new customers. Teams that do not already use HubSpot CRM will get more support depth per dollar from Freshdesk or Help Scout.
Standout feature
Support tickets share one CRM record with sales and marketing data.
Use cases
SaaS companies on HubSpot CRM
Keep support tickets on the same contact and company records
Outcome: Account owners see support history before renewals
Early teams
Start ticketing on the free plan
Outcome: Basic support with no added software cost
Customer success
Use ticket pipelines for onboarding and escalations
Outcome: Separate workflows for each request type
Key features
- Free plan with ticketing, team email and Breeze Assistant
- Simple ticket automation, multiple ticket pipelines and live chat on Starter
- Help desk workspace, customer agent and knowledge base on Professional
- Tickets stored on the same CRM record as marketing and sales data
- Skill-based routing on Enterprise
Pros
- Account owners and agents see the same customer history
- Free plan to start ticketing at no cost
- Renewal and upsell context sits next to support history
Cons
- Help desk workspace and knowledge base need Professional at $100
- Less depth for technical escalations than tools built for support engineering
- Best value only if the company already uses HubSpot CRM
Rank 10
Zoho Desk
A context-aware help desk from Zoho with Zia AI, Blueprint workflows and editions from a free plan up to Enterprise.
zoho.com7.6
out of 10
Best for: Cost-conscious SaaS teams that already use Zoho apps or want process automation on a budget.
Zoho Desk is a sensible low-cost option for SaaS teams that already use Zoho apps or want structured processes without paying Zendesk prices. The free edition gives three users email ticketing, and paid editions step up from Express to Standard, which adds business messaging and a live chat widget, to Professional, which adds telephony with toll-free numbers. Zia AI provides generative, predictive and analytical features, and Blueprint is a drag-and-drop builder that forces tickets through defined steps, useful for repeatable flows such as refunds or account deletions.
For technical SaaS support it is less specialized than the tools above it: there is no Slack Connect focus like Plain or Pylon and no in-app messenger like Intercom. Zoho's pricing page showed local currency rather than USD from our location, so check current USD prices on the US pricing page before comparing.
Standout feature
Blueprint turns multi-step ticket processes into enforced workflows.
Use cases
Small SaaS teams
Start email ticketing on the free edition
Outcome: Three users supported at no cost
Support operations
Build a Blueprint for account deletion or refund requests
Outcome: Every agent follows the same steps
Zoho customers
Add support to an existing Zoho stack
Outcome: One vendor for CRM and help desk
Key features
- Free edition with three user licenses for email ticketing
- Express, Standard, Professional and Enterprise editions billed per user
- Business messaging with an embeddable live chat widget from Standard
- Telephony integrations and toll-free numbers from Professional
- Zia AI and drag-and-drop Blueprint automation
Pros
- Free edition for three users
- Blueprint enforces step-by-step ticket processes
- Fits teams already on other Zoho apps
Cons
- USD prices could not be confirmed from our location
- Phone support starts on Professional
- Fewer native B2B channels such as Slack Connect than Plain or Pylon
Frequently asked questions
+What is the best help desk software for SaaS companies?
Intercom is our top pick for SaaS products that support users in the app, with Essential at $29 per seat per month billed annually and Fin AI Agent at $0.99 per outcome. Plain is the better fit for B2B SaaS teams that support customers in Slack, starting at $45 per user per month billed annually.
+Which help desks integrate with Jira?
Jira Service Management runs on Jira itself. Intercom, Zendesk, Help Scout, Front, Freshdesk, Plain and Pylon all document Jira integrations, though Help Scout includes it only on Plus and Pro. Plain and Pylon also connect to Linear.
+What is the best help desk for B2B support in Slack?
Plain and Pylon are built for it. Plain includes Slack on its $45 Foundation plan with up to 25 channels, and Pylon includes Slack Connect support on its $89 Professional plan, with Microsoft Teams on Advanced.
+Is there a free help desk for a SaaS startup?
Yes. Help Scout is free for 5 users with 1 inbox, Jira Service Management is free for 3 agents, HubSpot Service Hub has a free plan with ticketing, and Zoho Desk has a free edition for three users. Intercom, Zendesk and Plain also run startup programs.
+How is AI priced in SaaS help desks?
It varies. Intercom charges $0.99 per Fin outcome, Help Scout $0.75 per AI resolution, Freshdesk includes the first 500 Freddy AI Agent sessions, and Plain and Pylon use credits, with Plain including 1,000 credits a month on Foundation.
About this list
Updated November 10, 2026 by the Mojolin research desk. Mojolin is self-funded
Questions or corrections: editorial@mojolin.com
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