AI statistics
AI in the Workplace Statistics 2026
This page collects current figures on how workers and employers use AI at work, from worker surveys, business surveys and controlled productivity studies. Each figure links to the agency, research group or company that published it. Most data cover the US from 2024 to 2026, with sections on European and Canadian businesses and on what the research says about productivity.
By the Mojolin research desk · Updated November 2, 2026 · Next review by December 17, 2026
48 of 48 source quotes re-checked against the original pages on November 3, 2026
- Figures
- 48
- Primary sources
- 17
- Official or research
- 44%
- Charts
- 5
Key takeaways
- 52%52% of US employees used AI at work a few times a year or more as of May 2026, and 15% used it daily.Gallup
- 41%About 41% of the US workforce reported using generative AI for work in November 2025, according to the Real-Time Population Survey.Federal Reserve Board
- 78%About 78% of the US labor force works at firms that have adopted AI, and about 54% at firms that use large language models.Federal Reserve Board
- 1.4%Across all US workers, including nonusers, generative AI saved 1.4% of total work hours in 2024.Federal Reserve Bank of St. Louis
- 14%Customer support agents with a generative AI assistant resolved 14% more issues per hour on average, and novice workers improved by 34%.National Bureau of Economic Research
- 52%52% of US workers said they were worried about the future impact of AI in the workplace, and 32% expected fewer job opportunities for themselves.Pew Research Center
Research overview
What the numbers say
Worker surveys agree that AI has moved into everyday work for a large minority of people. Gallup found 52% of US employees used AI at work at least a few times a year by May 2026, up from 21% in 2023, and the Real-Time Population Survey put work use of generative AI at about 41% of the workforce in late 2025. Regular use is the better measure of how embedded the tools are: 30% of employees used AI a few times a week and 15% daily. Pew's narrower question, whether at least some of your work is done with AI, produced only 16% in late 2024, which shows how much wording drives the headline number.
Business surveys give much lower figures, and the gap is mostly about who is counted. The Census Bureau found 19.8% of US firms using AI in 2026 and Eurostat found 19.95% of EU enterprises in 2025, but most firms are small and small firms adopt less. Weighted by employment, the Federal Reserve estimates 78% of the US labor force works at firms that have adopted AI. Inside companies, 47% of employees say their organization has integrated AI while only 25% say it has communicated a clear plan, and Microsoft found 78% of AI users bringing their own tools.
The productivity evidence splits into two layers. Task-level experiments show clear gains: customer support agents resolved 14% more issues per hour, with a 34% gain for novices, and consultants finished tasks within AI's reach 25.1% faster. Consultants using AI on a task outside its capabilities were 19% less likely to get it right. At the level of the whole economy, the St. Louis Fed estimates time savings of 1.4% of all work hours, and a study of Danish workers ruled out effects on earnings or hours larger than 2% two years after ChatGPT launched.
Sentiment is cautious rather than alarmed. Pew found 52% of US workers worried about AI's future impact at work and only 6% expecting more job opportunities, yet Gallup found just 15% think AI is likely to eliminate their own job within five years. Employers are moving on skills faster than on training: 66% of leaders told Microsoft they would not hire someone without AI skills, but only 39% of AI users had received training from their company. Watch usage intensity, training and job postings for AI roles as the next signals of how deep the change goes.
01
How many workers use AI
Chart
Share of US employees using AI at work, by frequency, 2026
Gallup survey of US employees as of May 2026. Categories are cumulative, so each includes the more frequent users.
Source Gallup, Indicator: Artificial Intelligence
View data table
| Category | Value |
|---|---|
| Daily | 15% |
| A few times a week or more | 30% |
| A few times a year or more | 52% |
- 152%52%
52% of US employees used AI at work a few times a year or more as of May 2026, and 15% used it daily.
IndustryGallupIndicator: Artificial IntelligenceApr 2026
- 230%30%
Three in 10 US employees (30%) used AI at work a few times a week or more in 2026.
IndustryGallupIndicator: Artificial IntelligenceApr 2026
- 340%40%
The share of US employees who had used AI in their role at least a few times a year rose from 21% to 40% in the two years to 2025.
IndustryGallupAI Use at Work Has Nearly Doubled in Two YearsJun 2025
- 441%41%
About 41% of the US workforce reported using generative AI for work in November 2025, according to the Real-Time Population Survey.
OfficialFederal Reserve BoardMonitoring AI Adoption in the U.S. Economy (FEDS Notes)Apr 2026
- 538%38%
38% of employed US adults said they use AI chatbots for tasks at work in February 2026.
ResearchPew Research CenterAmericans and AI 2026: Chatbots, Smart Devices and Views on ImpactJun 2026
- 616%16%
In Pew's October 2024 survey, about one in six US workers (16%) said at least some of their work was done with AI.
ResearchPew Research CenterU.S. Workers Are More Worried Than Hopeful About Future AI Use in the WorkplaceFeb 2025
What these figures suggest
Between roughly 40% and 52% of US workers now use AI at work at least occasionally, depending on the survey and how it asks the question. Regular use is much lower: about 30% use it a few times a week and 15% daily, according to Gallup. Usage roughly doubled between 2023 and 2025 and kept climbing into 2026.
02
Who uses AI at work
Chart
Industries with the highest share of frequent AI users, US, 2025
Share of US employees using AI a few times a week or more, Gallup, 2025.
Source Gallup, AI Use at Work Has Nearly Doubled in Two Years
View data table
| Category | Value |
|---|---|
| Technology | 50% |
| Professional services | 34% |
| Finance | 32% |
- 742%42%
42% of US technology workers used AI daily in 2026, compared with 27% in finance and 22% in professional services.
IndustryGallupIndicator: Artificial IntelligenceApr 2026
- 89%9%
Frequent AI use among US production and front-line workers was 9% in 2025, down slightly from 11% in 2023.
IndustryGallupAI Use at Work Has Nearly Doubled in Two YearsJun 2025
- 933%33%
33% of US leaders who manage other managers used AI frequently in 2025, about twice the rate of individual contributors (16%).
IndustryGallupAI Use at Work Has Nearly Doubled in Two YearsJun 2025
- 1023%23%
23% of US workers ages 18 to 29 used AI chatbots at work at least a few times a month, compared with 17% or less in older age groups.
ResearchPew Research CenterU.S. Workers Are More Worried Than Hopeful About Future AI Use in the WorkplaceFeb 2025
- 1170%70%
70% of US workers in the information industry reported using generative AI for work in late 2025, compared with 21% in accommodation and food services.
OfficialFederal Reserve BoardMonitoring AI Adoption in the U.S. Economy (FEDS Notes)Apr 2026
- 1212%12%
US workers in computer and mathematical jobs used generative AI in nearly 12% of their work hours in 2024, the highest of any occupation group.
IndustryFederal Reserve Bank of St. LouisThe Impact of Generative AI on Work ProductivityFeb 2025
What these figures suggest
AI use is concentrated in desk jobs. Technology, finance and professional services lead every survey, while frequent use among production and front-line workers has not grown. Managers of managers and younger workers use AI more often than individual contributors and older colleagues.
03
AI adoption by US employers
- 1319.8%19.8%
19.8% of US businesses reported using AI to produce goods or services in the Census survey period ending May 2026.
OfficialU.S. Census BureauLarge Firms With at Least 20 Employees Biggest AI Users (Business Trends and Outlook Survey)May 2026
- 1437%37%
37% of US firms with at least 250 employees used AI in their business operations in 2026.
OfficialU.S. Census BureauLarge Firms With at Least 20 Employees Biggest AI Users (Business Trends and Outlook Survey)May 2026
- 1578%78%
About 78% of the US labor force works at firms that have adopted AI, and about 54% at firms that use large language models.
OfficialFederal Reserve BoardMonitoring AI Adoption in the U.S. Economy (FEDS Notes)Apr 2026
- 1633%33%
Professional services and financial firms led US business AI adoption at about 33% and 30% in the Census survey analyzed by the Fed.
OfficialFederal Reserve BoardMonitoring AI Adoption in the U.S. Economy (FEDS Notes)Apr 2026
- 1747%47%
47% of US employees said in May 2026 that their organization had integrated AI tools to improve its practices.
IndustryGallupIndicator: Artificial IntelligenceApr 2026
- 1825%25%
Only 25% of US employees said their organization had communicated a clear plan for integrating AI in 2026.
IndustryGallupIndicator: Artificial IntelligenceApr 2026
What these figures suggest
Firm surveys put US business AI use near 18% to 20%, far below worker surveys, because most US firms are very small. Weighted by employment, about 78% of workers are at firms that use AI. Many employees say their organization has started integrating AI, but only a quarter say it has a clear plan.
04
AI adoption by businesses in Europe and Canada
Chart
Share of EU enterprises using AI, by size class, 2025
Enterprises using at least one AI technology, EU, 2025. Size classes by number of employees.
Source Eurostat, Use of artificial intelligence in enterprises
View data table
| Category | Value |
|---|---|
| Small (10 to 49) | 17% |
| Medium (50 to 249) | 30.4% |
| Large (250+) | 55% |
- 1919.95%19.95%
19.95% of EU enterprises with 10 or more employees used at least one AI technology in 2025.
OfficialEurostatUse of artificial intelligence in enterprisesDec 2025
- 2055.03%55.03%
55.03% of large EU enterprises used AI in 2025, compared with 17% of small enterprises.
OfficialEurostatUse of artificial intelligence in enterprisesDec 2025
- 2162.52%62.52%
62.52% of EU enterprises in the information and communication sector used AI in 2025, the highest of any sector.
OfficialEurostatUse of artificial intelligence in enterprisesDec 2025
- 2270.89%70.89%
Among EU enterprises that considered AI but did not use it, 70.89% cited a lack of relevant expertise in 2025.
OfficialEurostatUse of artificial intelligence in enterprisesDec 2025
- 2319.2%19.2%
19.2% of Canadian businesses used AI to produce goods or deliver services in the year to mid 2026, triple the 6.1% of 2024.
OfficialStatistics CanadaAnalysis on artificial intelligence use by businesses in Canada, second quarter of 2026Jun 2026
What these figures suggest
About one in five EU enterprises with 10 or more employees used AI in 2025, very close to the US and Canadian business survey rates. Size matters everywhere: more than half of large EU firms used AI. Among EU firms that considered AI but did not adopt it, lack of expertise was the main reason.
05
Productivity and time savings
Chart
Weekly time saved by US generative AI users, 2024
Share of US workers who used generative AI in the previous week, November 2024 survey.
Source Federal Reserve Bank of St. Louis, The Impact of Generative AI on Work Productivity
View data table
| Category | Value |
|---|---|
| 4 hours or more | 20.5% |
| 3 hours | 20.1% |
| 2 hours | 26.4% |
| 1 hour or less | 33% |
- 245.4%5.4%
US generative AI users saved an average of 5.4% of their work hours in November 2024, about 2.2 hours a week for a 40-hour worker.
IndustryFederal Reserve Bank of St. LouisThe Impact of Generative AI on Work ProductivityFeb 2025
- 251.4%1.4%
Across all US workers, including nonusers, generative AI saved 1.4% of total work hours in 2024.
IndustryFederal Reserve Bank of St. LouisThe Impact of Generative AI on Work ProductivityFeb 2025
- 2633%33%
St. Louis Fed researchers estimate workers are 33% more productive in each hour they use generative AI.
IndustryFederal Reserve Bank of St. LouisThe Impact of Generative AI on Work ProductivityFeb 2025
- 2714%14%
Customer support agents with a generative AI assistant resolved 14% more issues per hour on average, and novice workers improved by 34%.
ResearchNational Bureau of Economic ResearchGenerative AI at Work (Working Paper 31161, Brynjolfsson, Li and Raymond)Nov 2023
- 2825.1%25.1%
Consultants using AI completed 12.2% more tasks and finished them 25.1% faster on tasks within AI's capabilities.
ResearchHarvard Business SchoolField Experimental Evidence of the Effects of Artificial Intelligence on Knowledge Worker Productivity and Quality (Working Paper 24-013)Sep 2023
- 2919%19%
On a task outside AI's capabilities, consultants using AI were 19% less likely to produce a correct answer than those without it.
ResearchHarvard Business SchoolField Experimental Evidence of the Effects of Artificial Intelligence on Knowledge Worker Productivity and Quality (Working Paper 24-013)Sep 2023
- 302%2%
A study of Danish workers ruled out effects of AI chatbots on earnings or hours larger than 2% two years after ChatGPT launched.
ResearchNational Bureau of Economic ResearchStill Waters, Rapid Currents: Early Labor Market Transformation under Generative AI (Working Paper 33777, Humlum and Vestergaard)Mar 2026
- 3165%65%
65% of US employees in organizations that use AI said in 2026 it had a positive effect on their productivity and efficiency.
IndustryGallupIndicator: Artificial IntelligenceApr 2026
- 3266%66%
66% of AI users in Microsoft's 2026 survey said AI let them spend more time on high-value work, and 58% said they produce work they could not a year earlier.
IndustryMicrosoft2026 Work Trend Index: Agents, Human Agency, and the Opportunity for Every OrganizationMay 2026
What these figures suggest
Controlled studies find sizable gains on specific tasks, such as 14% more customer support issues resolved per hour and 25% faster completion of consulting tasks. Economy-wide effects are much smaller so far: US workers saved about 1.4% of all work hours, and Danish data show no measurable change in earnings or hours. Gains are largest for less experienced workers and for tasks AI handles well.
06
What workers use AI for
Chart
Most common work uses of AI chatbots among US workers, 2024
Share of US workers who have used AI chatbots for work, Pew Research Center survey fielded in October 2024.
Source Pew Research Center, U.S. Workers Are More Worried Than Hopeful About Future AI Use in the Workplace
View data table
| Category | Value |
|---|---|
| Research | 57% |
| Editing written content | 52% |
| Drafting written content | 47% |
- 3357%57%
Among US workers who have used AI chatbots for work, 57% used them for research, 52% for editing and 47% for drafting written content.
ResearchPew Research CenterU.S. Workers Are More Worried Than Hopeful About Future AI Use in the WorkplaceFeb 2025
- 3449%49%
49% of more than 100,000 analyzed Microsoft 365 Copilot conversations supported cognitive work such as analysis, problem solving and evaluation.
IndustryMicrosoft2026 Work Trend Index: Agents, Human Agency, and the Opportunity for Every OrganizationMay 2026
- 3536%36%
About 36% of occupations showed AI use in at least a quarter of their tasks in early 2025, while only about 4% used it in three quarters of tasks.
IndustryAnthropicIntroducing the Anthropic Economic IndexFeb 2025
- 3657%57%
57% of work tasks done with Claude involved augmentation, where AI assists a person, compared with 43% automation.
IndustryAnthropicIntroducing the Anthropic Economic IndexFeb 2025
- 3739%39%
Directive conversations, where users hand a complete task to Claude, rose from 27% to 39% between late 2024 and 2025.
IndustryAnthropicAnthropic Economic Index Report, September 2025Sep 2025
- 3877%77%
77% of business API uses of Claude followed automation patterns in 2025, compared with about 50% on the consumer app.
IndustryAnthropicAnthropic Economic Index Report, September 2025Sep 2025
- 3978%78%
78% of AI users at work brought their own AI tools to work in 2024, rising to 80% at small and medium-sized companies.
IndustryMicrosoft and LinkedIn2024 Work Trend Index: AI at Work Is Here. Now Comes the Hard PartMay 2024
What these figures suggest
Research, writing and editing are the most common work uses of chatbots, and software tasks dominate usage data from AI companies. Most use still augments people rather than replacing whole tasks, but delegation is growing fast, especially in business API use. Much of the AI used at work is brought in by employees themselves.
07
Worker sentiment, skills and jobs
- 4052%52%
52% of US workers said they were worried about the future impact of AI in the workplace, and 32% expected fewer job opportunities for themselves.
ResearchPew Research CenterU.S. Workers Are More Worried Than Hopeful About Future AI Use in the WorkplaceFeb 2025
- 416%6%
Only 6% of US workers said workplace AI would lead to more job opportunities for them in the long run.
ResearchPew Research CenterU.S. Workers Are More Worried Than Hopeful About Future AI Use in the WorkplaceFeb 2025
- 4215%15%
Only 15% of US employees thought it likely that automation, robots or AI would eliminate their job within five years, unchanged since 2023.
IndustryGallupAI Use at Work Has Nearly Doubled in Two YearsJun 2025
- 4366%66%
66% of business leaders said in 2024 they would not hire someone without AI skills.
IndustryMicrosoft and LinkedIn2024 Work Trend Index: AI at Work Is Here. Now Comes the Hard PartMay 2024
- 4439%39%
Only 39% of people who use AI at work had received AI training from their company in 2024.
IndustryMicrosoft and LinkedIn2024 Work Trend Index: AI at Work Is Here. Now Comes the Hard PartMay 2024
- 4533%33%
A third of business leaders (33%) were considering headcount reductions in 2025 as they planned for AI agents and new roles.
IndustryMicrosoft2025 Work Trend Index: The Year the Frontier Firm Is BornApr 2025
- 4678%78%
78% of business leaders were considering hiring for AI-specific roles in 2025.
IndustryMicrosoft2025 Work Trend Index: The Year the Frontier Firm Is BornApr 2025
- 4765%65%
65% of AI users feared falling behind if they did not adapt quickly with AI, yet 45% said it felt safer to stick to current goals.
IndustryMicrosoft2026 Work Trend Index: Agents, Human Agency, and the Opportunity for Every OrganizationMay 2026
- 4826%26%
Only 26% of AI users said in 2026 that their leadership was clearly and consistently aligned on AI.
IndustryMicrosoft2026 Work Trend Index: Agents, Human Agency, and the Opportunity for Every OrganizationMay 2026
What these figures suggest
Workers are more worried than hopeful about AI, yet few expect to lose their own job soon. Employers increasingly expect AI skills, but training has lagged behind use. Leaders talk about adding agents and AI roles, and a third are considering headcount reductions.
About these figures
Figures come from worker surveys (Gallup, Pew Research Center, the Real-Time Population Survey reported by the Federal Reserve), business surveys (U.S. Census Bureau, Eurostat, Statistics Canada), peer-reviewed or working-paper productivity studies (NBER, Harvard Business School), and usage reports published by Microsoft and Anthropic, and every quote was checked against the publisher's page. Adoption rates vary widely because surveys ask different questions, count firms or workers, and weight results differently. Company reports describe their own users or survey panels and are not representative of all workers, so compare trends rather than exact levels across sources.
Every figure was taken from the publisher's own page, together with the sentence it appears in, and that sentence is re-checked against the source before each update. Where a survey covers a specific group, the figure says so. Read the methodology. Spotted a problem? Email editorial@mojolin.com.
Frequently asked questions
+What percentage of workers use AI at work?
Gallup found that 52% of US employees used AI at work at least a few times a year as of May 2026, 30% used it a few times a week or more and 15% used it daily. The Real-Time Population Survey put work use of generative AI at about 41% of the US workforce in November 2025.
+How many companies use AI?
The U.S. Census Bureau found 19.8% of US businesses using AI in the survey period ending May 2026, rising to 37% of firms with 250 or more employees. In the EU, 19.95% of enterprises with 10 or more employees used AI in 2025, including 55.03% of large enterprises.
+Does AI make workers more productive?
Controlled studies show gains on suitable tasks: customer support agents with an AI assistant resolved 14% more issues per hour, and consultants finished tasks 25.1% faster. Across the whole US workforce, the St. Louis Fed estimates generative AI saved 1.4% of total work hours in 2024.
+How much time does AI save at work?
US workers who use generative AI saved an average of 5.4% of their work hours in November 2024, about 2.2 hours a week for someone working 40 hours. About 20.5% of recent users said AI saved them four hours or more in the previous week.
+Are workers worried about AI taking their jobs?
Pew found 52% of US workers worried about AI's future impact on the workplace and 32% expected fewer job opportunities for themselves. Gallup found only 15% thought it likely that AI, robots or automation would eliminate their job within five years.
+What do workers use AI for?
Among US workers who have used AI chatbots for work, 57% used them for research, 52% for editing and 47% for drafting written content. Microsoft found 49% of analyzed Copilot conversations supported cognitive work such as analysis and problem solving.
Sources
17 primary sources, by publisher
- 01Industry Anthropic. Anthropic Economic Index Report, September 2025 (Sep 2025)
- 02Industry Anthropic. Introducing the Anthropic Economic Index (Feb 2025)
- 03Official Eurostat. Use of artificial intelligence in enterprises (Dec 2025)
- 04Industry Federal Reserve Bank of St. Louis. The Impact of Generative AI on Work Productivity (Feb 2025)
- 05Official Federal Reserve Board. Monitoring AI Adoption in the U.S. Economy (FEDS Notes) (Apr 2026)
- 06Industry Gallup. AI Use at Work Has Nearly Doubled in Two Years (Jun 2025)
- 07Industry Gallup. Indicator: Artificial Intelligence (Apr 2026)
- 08Research Harvard Business School. Field Experimental Evidence of the Effects of Artificial Intelligence on Knowledge Worker Productivity and Quality (Working Paper 24-013) (Sep 2023)
- 09Industry Microsoft. 2025 Work Trend Index: The Year the Frontier Firm Is Born (Apr 2025)
- 10Industry Microsoft. 2026 Work Trend Index: Agents, Human Agency, and the Opportunity for Every Organization (May 2026)
- 11Industry Microsoft and LinkedIn. 2024 Work Trend Index: AI at Work Is Here. Now Comes the Hard Part (May 2024)
- 12Research National Bureau of Economic Research. Generative AI at Work (Working Paper 31161, Brynjolfsson, Li and Raymond) (Nov 2023)
- 13Research National Bureau of Economic Research. Still Waters, Rapid Currents: Early Labor Market Transformation under Generative AI (Working Paper 33777, Humlum and Vestergaard) (Mar 2026)
- 14Research Pew Research Center. Americans and AI 2026: Chatbots, Smart Devices and Views on Impact (Jun 2026)
- 15Research Pew Research Center. U.S. Workers Are More Worried Than Hopeful About Future AI Use in the Workplace (Feb 2025)
- 16Official Statistics Canada. Analysis on artificial intelligence use by businesses in Canada, second quarter of 2026 (Jun 2026)
- 17Official U.S. Census Bureau. Large Firms With at Least 20 Employees Biggest AI Users (Business Trends and Outlook Survey) (May 2026)